Sportsbook Manager

2 weeks ago

Atlantic City, United States Resorts International Full time

Responsibilities

* Oversee daily operations of the Sportsbook, content and promotions ensuring a best in class consumer offering.
* Contributes to and Implements the Sportsbook business strategy and budget, ensuring that our product attracts, engages and retains customers while achieving budgetary goals.
* Maintain an events, programs and promotions calendar for the Sportsbook, coordinates with Marketing and Player Development.
* Ensure that all Sportsbook content, promotions, betting events, and betting odds are presented and merchandized as expected.
* Develop a deep understanding of the 3rd party platform and identify areas where we can improve our offering within the technical constraints. Advocate for new features and changes to existing features that will help to drive revenue and improve the experience for Sportsbook players.
* Coordinate with Casino Operations, Player Development, Marketing, Fraud and Risk on Sportsbook operations, ensuring the Sportsbook operates with integrity, best in class service and functions as part of the overall Resorts guest experience.
* Produce daily, monthly, quarterly, annual and ad-hoc performance analysis on Sportsbook operations and employees. Makes recommendations to maximize revenue potential.
* Coordinates with Maintenance and IT to ensure all Sportsbook related equipment is in top operating condition and room appearance standards are meet.
* Responsible for hiring, developing and scheduling Sportsbook personnel.
* Develops and implements communication, motivation and training programs for Sportsbook staff.
* Ensures a customer and employee friendly environment.
* This position functions as the Sports Lounge Manager in accordance with N.J.A.C.13:69D-1.11(b)8.
* Promotes positive public relations.
* Performs other duties as assigned.

Qualifications

* Minimum of three (3) years regulated gaming experience as a supervisor or above, with a passion for different sports and a deep awareness of all key sportsbook offerings.
* Must be willing to work flexible hours to include a six-day work week when needed and rotating shifts.
* Strong organizational, planning and supervisory skills.
* Proven ability to understand the customer and take actions / advocate for player interest.
* Data-driven and strategic thinker with an understanding of the Sportsbook industry.
* Knowledge of NJ and Federal Gaming, Sportsbook and Title 31 compliance and regulations.

Essential Functions

All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

ESSENTIAL PHYSICAL FUNCTIONS

(C) Standing

(C) Walking

(O) Sitting

(O) Kneeling

(N) Running

(O) Lifting Max Weight: 25 LBS

(N) Pushing Max Weight: n/a

(N) Pulling Max Weight: n/a

(O) Carrying Max Weight: 25 LBS

(O) Bending

(O) Stooping

(N) Climbing Stairs

(N) Climbing Ladders Max Height: n/a

(N) Working at a Height Level Above The Floor Max Height: n/a

(O) Finger Dexterity

(C) Full Use of Both Hands

(N) Crawling

(N) Balancing

(N) Throwing

(N) Twisting

(O) Reaching Max Height: 3 FEET

(N) Driving

(N) Working On or With Moving Machinery

(O) Working at Rapid Work Speed

(N) Working in Isolation

(C) Working Around People

(C) Hearing Conversation

(C) Hearing High Acuity

(C) Speaking Clearly

(C) Seeing Near

(O) Seeing Far

(C) Seeing - Depth Perception

(O) Seeing - Color Vision

ESSENTIAL MENTAL FUNCTIONS

(C) Writing English

(C) Reading English

(C) Speaking English

(O) Working under Pressure/Stress

(C) Speaking With Guests/Customers

(C) Speaking With Employees

(C) Working with Basic Math Skills

(C) Making Decisions Based On Facts

(C) Making Decisions Based On Data

(C) Making Decisions Based On Personal Judgment

(N) Making Accurate Measurements According To Set Standards

(C) Planning and/or Supervising the Activities Others

ESSENTIAL INTERACTIVE FUNCTIONS

(N) Working under Close Supervision

(C) Working under Minimal Supervision

(C) Working and Interacting With Management in a Professional and Courteous Manner

(C) Working and Interacting With Co-Workers in a Professional and Courteous Manner

(C) Working and Interacting With Guests in a Professional and Courteous Manner

ESSENTIAL ENVIRONMENT FUNCTIONS

(C) Working Inside

(N) Working Outside

(C) Working in a Fast Paced Environment

(N) Exposed To Chemicals Describe:

(N) Exposed To Dust, Fumes, Gases, Describe:

(N) Exposed To Smoke

(O) Exposed To Excessive Noise

(N) Working in Dimly Lit Areas

(N) Working in Sudden Marked Changes of Temperature and Humidity

Key

Not Applicable (N)

Occasional (O) Under 2 hours

Frequent (F) 2 hours to 5 hours

Constant (C) more than 5 hours

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