Sportsbook Supervisor

2 weeks ago

Bossier City, United States Caesars Entertainment Corporation Full time

WELCOME TO THE EMPIRE Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

BEHOLD Reporting to the Sportsbook Manager, you will be face of our sportsbook operations. By providing a high level of customer service, to both regulars and "novice bettors", you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

What You Will Do:

* Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
* Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
* Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
* Mentor employees to help them become better ticket writers
* Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
* Handle escalated customer complaints/issues as needed
* Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

What You Will Need:

* Prior work experience in a sports book is highly preferred
* Ability to motivate, lead, and mentor staff members
* Strong communication skills, both written and verbal
* Professional appearance and demeanor
* Self-starter attitude who shows initiative
* Committed to delivering a high level of customer service

Physical Requirements:

* Must be able to stand for extended periods of time.
* Must be able to lift, pull or push 25 lbs.
* Must be able write for extended periods of time.
* Must be able to twist, bend or reach with no significant boundaries.
* This position may be exposed to a smoke-filled environment

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status

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