Front-End Manager

3 weeks ago


Milford, United States Restaurant Depot Full time

From $21.98 - $23.08

Position Title: Front End Manager

Department: Operations

Supervisor: Branch Manager

FLSA: Exempt (Salaried)

Position Summary:

Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.

Essential Functions:

+ Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval

+ Ensures safe operating procedures are followed.

+ Makes recommendations for hiring, firing and promoting of employees.

+ Prevents long lines and delayed customer checkouts by anticipates busy times of each day, week and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.

+ As part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.

+ Secures front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.

+ Ensures that loaders are loading wagons and assisting customers to the parking lot.

+ Monitors loaders to make sure that they load all product and check any open boxes to ensure integrity/security of product being entered.

+ Ensures loaders are loading and conducting piece counts and calling off to supervisors.

+ Ensures that the front end has proper staffing and operating equipment to allow quick and accurate checkout. Including scanners and registers.

+ Ensures that cashiers are checking big boxes to ensure the integrity of the ring-up.

+ Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt.

+ Reviews cashier and loader errors and documents in log, for them to sign.

+ Handles adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.

+ Keeps logs of items not properly labeled to make sure they are corrected on floor.

+ Monitors cashiers to make sure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product.

+ Assures that customer problems are handled quickly so as not to allow the cashier or loader to have words with the customer.

+ Maintains dialogue with customers to get feedback on items not found, and quality of service on the floor.

+ Maintains a New Item Request log which is reviewed weekly with the Branch Manager.

+ Ensures that customers have adequate supply of wagons that are working and roll easy.

+ Makes sure that employees in front end are properly dressed and wearing their name tags.

+ Assigns employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E and parking lot area.

+ Ensures all supervisors are completing a minimum of 5 test checks per day they work.

+ Maintains integrity of F/E displays and stocking areas.

+ Ensure registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.

The preceding responsibilities are representative of the responsibilities performed by this position and are not intended to be inclusive.

Other Responsibilities:

+ Performs other work-related duties as required and assigned.

Education, Experience and Skills Required:

+ Bachelor's Degree, OR High School Diploma of GED with at least 4 years experience in customer service or related field, OR any appropriate combination of education and experience.

+ Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.

+ Ability to effectively present information and respond to questions from managers, clients, and general public

+ Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.

+ Effective oral and written communication skills.

+ High level of interpersonal skills to handle sensitive situations.

+ Commitment to company values and strong customer orientation.

+ Computer Literacy

Work Environment:

+ For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.

Acknowledgement:

I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.

I understand that this is my position and agree to inform management at such time that I believe that my daily job functions, including the right to interview new hires, recommend hires and recommend terminations, do not fit the outlined above.


  • Front End Manager

    3 weeks ago


    Milford, United States Redner's Markets, Inc. Full time

    Responsible for all store office security and proper administration of the cash office funds. To perform all Front End clerical functions and maintain the highest level of Front End customer service at all times. ESSENTIAL JOB FUNCTIONS: 1) Complete Front End, Manager, Grocery, Customer, Checker

  • Front-End Manager

    3 weeks ago


    Milford, United States Restaurant Depot Full time

    From $21.98 - $23.08Position Title: Front End ManagerDepartment: OperationsSupervisor: Branch ManagerFLSA: Exempt (Salaried)Position Summary:Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.Essential Functions:Supervises,...


  • Milford, United States Kroger Full time $18

    Position Summary:Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and...


  • Milford, United States HARTWICK HOTEL COMPANY, LLC Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent night auditor to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The...

  • Department Supervisor

    4 weeks ago


    Milford, United States Bob's Stores Full time

    **Description** **WERE FUN! WERE FAST! WERE CASUAL!** As a Department Supervisor, you'll support our Department Managers, and during non-peak times, open and close the store while acting as the manager-on-duty. You'll support the front-end, cashiering when necessary and addressing customer concerns. In addition, you'll lead by example, enabling a...

  • Front Load Driver

    6 days ago


    New Milford, United States All American Waste Full time

    Job DescriptionJob DescriptionFront Load DriverAll American WasteAll American Waste is at the forefront of waste, hauling, and processing - innovating every step as we work to find the best solutions for safe and efficient residential and commercial services. From building the largest state-of-the-art recycling facility in the country, powering our buildings...


  • Milford, United States Claremont Full time

    Full Time Guest Service Agent Front Office Description * Handle requests and transactions of hotel guests. * Serve as the main point of contact for all guest requests and needs. * Exhibit courteous hospitality at all times to guests and associates. * Be proactive in offering additional services and informing guests of hotel facilities and local...


  • Milford, United States Gecko Hospitality Full time

    Job DescriptionJob DescriptionRestaurant General ManagerUpscale Full-Service EnvironmentAre you a hospitality driven Restaurant General Manager looking for to work at a restaurant where you will grow your career not work late nights while trying to do so? We are searching for our next Restaurant General Manager who will embody our key values of people, food,...

  • Used Car Manager

    1 month ago


    Milford, United States Stevens Ford Lincoln Full time

    Job DescriptionJob DescriptionStevens Auto Group is seeking an Experienced Used Car Manager. If you’re an experienced Used Car Manger with a proven track record of exceptional customer service this is an excellent opportunity for you to further your career! Must have experience working in high volume stores!Responsibilities:Maintain inventory based on...


  • Milford, United States Innovative Detailing Full time

    Manage agendas, travel plans and appointments for upper management - Track and replace office supplies as necessary to avoid interruptions in standard front office procedures - Assist colleagues whenever there is an opportunity to do so - Excellent leadership, time management and organizational skills - Excellent ability to use computer and navigate through...


  • Milford, United States SALMON Health and Retirement Full time

    **Salmon Hospice **is seeking a dedicated and compassionate Registered Nurse to coordinate and provide care to a caseload of hospice patients within a geographical area. Working both independently and as part of a team, the Hospice RN Case Manager ensures that quality care is delivered in a patient-centered, holistic, and sensitive manner to meet the needs...


  • Milford, United States Steven Alban Family Dentristry Full time

    Our general dental practice, Steven Alban Family Dentistry, is looking for a full-time Insurance Coordinator to join our team. Responsibilities will include verifying insurance, processing and submitting insurance claims, following up on outstanding claims and rejected claims, answering patients’ questions about insurance coverage, posting insurance...

  • Engineer

    2 hours ago


    Milford, United States Tata Consultancy Services Full time

    Job Title: Desktop SupportEngineer Job Purpose and Key Responsibilities: Managing SiteIT activities and provide end to end support Primary Role & Responsibilities: •Effectively supervisework ensuring optimal performance of collaboration tools and preventingissues from arising, which could later degrade the end-user experience. •Define or take partin...

  • General Manager

    3 days ago


    Milford, United States Aimbridge Hospitality Full time

    Job Summary The General Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property; providing support supervision and guidance to their management team and front line associates. He or she will ensure that...


  • Milford, United States Big Y Full time

    Job Description Exceed our customers evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or...


  • Milford, United States Big Y Full time

    Job Description Exceed our customers' evolving expectations by providing and ensuring a positive customer experience through the checkout process by remaining visible and greeting all customers. Customer Service Specialists obtain this by; minimizing the loss of products by monitoring checkout orders and customer behaviors, troubleshoot, resolve, and/or...


  • Milford, United States The Lab at Seascape Full time

    Job Description: Medical Lab SupervisorGeneral Terms & ConditionsJob Title: Medical TechnologistDepartment: Laboratory ServicesDirect Supervisor: Technical SupervisorClassification: Full-TimePay Range: DOEGeneral SummaryThe Medical Technologist (MT), under the direction of the laboratory director andsupervision of the technical supervisor, provides...


  • Milford, United States The Lab at Seascape Full time

    Job Description: Medical Lab SupervisorGeneral Terms & ConditionsJob Title: Medical TechnologistDepartment: Laboratory ServicesDirect Supervisor: Technical SupervisorClassification: Full-TimePay Range: DOEGeneral SummaryThe Medical Technologist (MT), under the direction of the laboratory director andsupervision of the technical supervisor, provides...


  • Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionSummaryThe Overnight Guest Services Agent has five primary responsibilities: 1. Must act as a front desk agent on the night shift, answering phones, checking-in and checking-out guests, accepting payments, and providing other customer service. 2. Responsible for running the Night Audit. These night auditor duties are basic and...


  • Milford, United States Yale-New Haven Health Full time

    Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Practice Administrative Associate serves to coordinate...