Overnight Guest Services and Security

2 months ago

Milford, United States MILFORD HOSPITALITY GROUP Full time
Job DescriptionJob Description

Summary


The Overnight Guest Services Agent has five primary responsibilities:

1. Must act as a front desk agent on the night shift, answering phones, checking-in and checking-out guests, accepting payments, and providing other customer service.

2. Responsible for running the Night Audit. These night auditor duties are basic and often tantamount to data entry, but a bookkeeping background is helpful.

3. Responsible for housekeeping tasks as needed, including, but not limited to: laundry, clearing the hallways of trays or other food items left by guests outside their rooms.

4. Setting up the Sun Room at 7 AM for breakfast service.

5. Security of company properties.


Front Desk Agent Responsibilities

• Secure the hotel at the beginning of shift

• Follow up and complete work left from the day shifts

• Ability to operate multi-line phone

• Provide information and explain property amenities to our guests

• Provide courteous service to our guests and be cordial to all Team Members

• Provide guests with information on local attractions

• Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service

• Ensures management is aware of guest special requests or needs. Ensures guests’ profiles are properly noted in Room Master for action by the appropriate hotel department prior to check-in


Night Audit Principal Activities & Responsibilities

Audit hotel paperwork to ensure the day has balanced

• Posts room charges and taxes to guest accounts

• Verifies all account postings and balances

• Verifies all hotel paperwork is correct and balanced

• Runs preliminary reports

• Processes no shows and close of day

• Settle guest accounts with the ability to make good business decisions regarding discounts

• Remains current on room rates, room availability and emergency procedures

• Remains current on groups and property events

• Communicate effectively both orally and in writing

• Other duties as directed by management


Security Responsibilities

• Patrol the interior of and the perimeter of the hotel and its properties to observe and identify potential safety risks, security risks and undesirable conditions

• Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property

• Promote safe work practices

• Initiate preliminary investigations into incidents, as needed

• Write reports and ensure accuracy of necessary documentation, as needed


Physical & Mental Demands

• Able to project a professional manner at all times

• Able to stay calm in difficult situations

• Must be able to stand and/or sit for long periods of time

• Must be able to maintain focus in a high volume, fast-paced environment

• Must be able to multi-task


Minimum Job Requirements

• Must be at least 18 years of age

• High school graduate or equivalent required, college degree preferred

• Customer Service and Accounting knowledge preferred

• Organization and administration skills required

• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary

• Ability to meet deadlines, and work well in pressure situations

• This position is subject to pre-employment drug testing and criminal history background check


  • Overnight Guest Services and Security

    3 weeks ago

    Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionSummaryThe Overnight Guest Services Agent has five primary responsibilities: 1. Must act as a front desk agent on the night shift, answering phones, checking-in and checking-out guests, accepting payments, and providing other customer service. 2. Responsible for running the Night Audit. These night auditor duties are basic and...

  • Retail Service Associates

    3 weeks ago

    Milford, United States Cedar Farms Energy LLC Full time

    **Mobil is hiring Immediately for an Overnight position.....**: The function of a Retail Service Associate is to perform the following duties in a friendly and professional manner, ensuring a high level of customer service and store appearance. **Duties and Responsibilities**: - Customer Service - Running a cash register includes accountability for cash,...

  • Overnight Front Desk Full Time

    7 days ago

    Milford, United States Planet Fitness - Midwest Management Group Full time

    Job DescriptionJob DescriptionJob DescriptionJob DescriptionThe Overnight Front Desk (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member...

  • Full Time Guest Service Agent

    3 weeks ago

    Milford, United States Claremont Full time

    Full Time Guest Service Agent Front Office Description * Handle requests and transactions of hotel guests. * Serve as the main point of contact for all guest requests and needs. * Exhibit courteous hospitality at all times to guests and associates. * Be proactive in offering additional services and informing guests of hotel facilities and local...

  • Full Time Guest Service Agent

    2 months ago

    Milford, United States Claremont Full time

    Full Time Guest Service Agent Front Office Description * Handle requests and transactions of hotel guests. * Serve as the main point of contact for all guest requests and needs. * Exhibit courteous hospitality at all times to guests and associates. * Be proactive in offering additional services and informing guests of hotel facilities and local...

  • Guest Services Agent

    1 month ago

    Milford, United States MILFORD HOSPITALITY GROUP Full time

    **Job Title**: Guest Services Agent **Reports directly to**: Director of Hotel Operations **Job Overview**: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction. **Responsibilities and Duties**: Knowledge of Oracle. Understanding of the hotel room reservation process; check in, check out,...

  • Guest Services Agent

    2 months ago

    Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionJob Title: Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction. Responsibilities and Duties: Knowledge of Oracle. Understanding of the hotel room reservation process; check in,...

  • GUEST SERVICE ASSOCIATE

    2 months ago

    Milford, United States United Dairy Farmers Full time

    Position Title:  Guest Services Associate Reports to:       Store Manager Schedule:          Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift        Pay Range:       $11.50/hour - $13.50/hour NOTE: You must be at least 16 years old to work at United Dairy Farmers. Position Description: The primary...

  • GUEST SERVICE ASSOCIATE

    2 months ago

    Milford, United States United Dairy Farmers Full time

    Position Title:  Guest Services Associate Reports to:       Store Manager Schedule:          Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift        Pay Range:       $11.50/hour - $13.50/hour NOTE: You must be at least 16 years old to work at United Dairy Farmers. Position Description: The primary...

  • Security Officer

    4 weeks ago

    Milford, United States USentra Security Full time

    **USENTRA Security Services - Now hiring to fill both full and part time positions at an upscale condominium complex in Milford, MA.** **Duties include**: Patrols of interior areas of buildings as well as exterior areas. **Requirements**: CLEAN RECORD / Valid driver's license / Minimum of GED / Must be at least 21 years of age or older / Good communication...

  • Security Officer

    5 days ago

    Milford, United States USentra Security Full time

    **USENTRA Security Services - Seeking qualified individuals to fill full time positions at a residential property in Milford, MA.** **Duties include**:Patrol exterior and interior areas / Notify proper individuals of any issues **Requirements**:CLEAN RECORD** / Valid driver's license / Must be at least 21 years of age or older / Minimum of GED / Excellent...

  • Guest Service Supervisor

    2 months ago

    Milford, United States Global Partners, LP Full time

    Shift Leader is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Shift Leader will ensure company policies and procedures are followed; while delivering a high level of custo Supervisor, Guest Service, Leader, Maintenance, Management, Manager, Customer

  • GUEST SERVICE ASSOCIATE

    3 weeks ago

    Milford, United States United Dairy Farmers Full time

    Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range: $11.50/hour - $13.50/hour NOTE: You must be at least 16 years old to work at United Dairy Farmers.Position Description: The primary responsibility of a Guest Services Associate at United Dairy Farmers...

  • GUEST SERVICE ASSOCIATE

    1 month ago

    Milford, United States United Dairy Farmers Full time

    Position Title: Guest Services Associate Reports to: Store Manager Schedule: Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift Pay Range: $11.50/hour - $13.50/hour NOTE: You must be at least 16 years old to work at United Dairy Farmers.Position Description: The primary responsibility of a Guest Services Associate at United Dairy Farmers...

  • GUEST SERVICE ASSOCIATE

    3 weeks ago

    Milford, United States United Dairy Farmers Full time

    Position Title:  Guest Services Associate Reports to:       Store Manager Schedule:          Part Time (25 hours or less per week); may work 1st, 2nd or 3rd shift        Pay Range:       $11.50/hour - $13.50/hour NOTE: You must be at least 16 years old to work at United Dairy Farmers. Position Description: The primary...

  • Guest Services Agent

    1 month ago

    Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job Title: Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction Responsibilities and Duties: Knowledge of Oracle Understanding of the hotel room reservation process; check in, check out, etc. Greeting guests...

  • Guest Services Agent

    1 month ago

    Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job Title: Guest Services Agent Reports directly to: Director of Hotel Operations Job Overview: The Guest Services Agent will be responsible for ensuring the smooth operation of Guest Services and guest satisfaction Responsibilities and Duties: Knowledge of Oracle Understanding of the hotel room reservation process; check in, check out, etc. Greeting guests...

  • Guest Services Agent

    2 months ago

    Milford, United States MILFORD HOSPITALITY GROUP Full time

    Job DescriptionJob DescriptionJob Title:Guest Services Agent Reports directly to:Director of Hotel OperationsJob Overview:The Guest Services Agent will be responsible for ensuring the smooth operation of GuestServices and guest satisfactionResponsibilities and Duties:Knowledge of OracleUnderstanding of the hotel room reservation process; check in, check out,...

  • Mobile Crisis Intervention Clinician

    4 weeks ago

    Milford, United States Riverside Community Care, Inc. Full time

    We make a difference - in your career and your community. Mobile Crisis Intervention Clinician MSW, LCSW, LICSW, LMHC, LMFT encouraged to apply! Excellent opportunity to join Riverside Community Care as a Mobile Crisis Intervention (MCI) Clinician! The Overnight Master's level Clinician is an integral part of the Community Behavioral Health Center's...

  • Mobile Crisis Intervention Clinician

    3 weeks ago

    Milford, United States Riverside Community Care, Inc. Full time

    We make a difference - in your career and your community. Mobile Crisis Intervention Clinician MSW, LCSW, LICSW, LMHC, LMFT encouraged to apply! Excellent opportunity to join Riverside Community Care as a Mobile Crisis Intervention (MCI) Clinician! The Overnight Master's level Clinician is an integral part of the Community Behavioral Health Center's...