Engineer

3 weeks ago


Milford, United States Tata Consultancy Services Full time
Job Title:

Desktop SupportEngineer

Job Purpose and Key Responsibilities:

Managing SiteIT activities and provide end to end support

Primary Role & Responsibilities:
•Effectively supervisework ensuring optimal performance of collaboration tools and preventingissues from arising, which could later degrade the end-user experience.
•Define or take partin the effective execution of complex troubleshooting, resolution, andoperational tasks in collaboration with both primary vendors and third-party suppliers.
•Contribute asnecessary to ensure effective deployment activities and take new or changedBusiness Services into operation.
•Work as an escalationpoint for the Service Desk, Field Support and Remote Support
•Supervise andcoordinate support tickets in the Service Management system.
•Ensure and supervisethe full lifecycle of knowledge articles related to end-user computing suchas identification of needed articles, updates to existing articles, andcontributing to improving the overall knowledge management area

KeySkills, Experience & Knowledge:

(Must-Have)
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