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Client Relationship Manager
4 months ago
Description
Healthcare (payer) - Client Relationship Manager
Location: Baltimore, MD, or Philadelphia, PA or DC - Local candidates only please (candidates must reside in or within driving distance to the above locations).
Must be on client site 2-3 days per week
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant's Healthcare business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Overview
Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
* Build trusted relationships with client stakeholders
* Understand the client environment, issues, and priorities
* Work with clients to define their problems and co-create solutions
* Drive RFPs / proactive bids with regards to renewals, extensions, and expansion
* Tracking of healthcare industry trends relevant to client business and bring forth proactive ideas and solutions within technology space
* Serve as the day-to-day point of contact for the clients
* Responsible for backlog growth including renewals and extensions of current engagements
* Lead the onsite project teams and ensure they understand the client environment
Measures
A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Required Qualifications
* Minimum 10+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
* Industry, domain expertise in healthcare (payer). Must be on client site 2-3 days per week
* Experience managing Client P&L of $10 + Million dollars including reporting and metric assessment for the account.
* Sales, Healthcare (payer), Account Management, farming and hunting mentality, P&L responsibilities, technology knowledge and consulting services.
BS Degree or equivalent experience
Preferred Qualifications
* MS or MBA degree preferred
* Strong background in a project environment and application development.
* Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
* Must be detail oriented and able to manage and maintain all facets of complex assignments.
* Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
* Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Top Reasons to Join Our Team
Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career. Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals. Tremendous opportunities for growth with a real career path promoting career advancement.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
* Medical/Dental/Vision/Life Insurance
* Paid holidays plus Paid Time Off
* 401(k) plan and contributions
* Long-term/Short-term Disability
* Paid Parental Leave
* Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
A Good fit for the Cognizant culture
A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.
Work Authorization
Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.
Why Choose Cognizant?
It takes a lot to succeed in today's fast-paced market, and Cognizant Digital Business has become a leader in the industry. We love big ideas and even bigger ambitions We stand out because we put human experiences at the core.
We help clients engage customers by envisioning and building innovative products and services. But we don't stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion-for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.
Along with a competitive salary and bonus plan, Cognizant offers a generous and comprehensive benefits package.
#LI-PMB
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
* Cognizant is a global community with more than 345,000 associates around the world.
* We don't just dream of a better way - we make it happen.
* We take care of our people, clients, company, communities and climate by doing what's right.
* We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
