Customer Service
7 days ago
Description
Immediate opening with the Bank's Equipment Finance Department. These assignments will start at 3 months and most likely get extended. There will be a few that could get hired on once the project and overflow of work calms down.
Typical Call - "Can you tell me what my payoff amount is for my loan?"; the right candidate would take time to investigate and follow up with the customer.
Starting around 15+ calls per day and then moving to performance expectations 20-25 calls per day. Would like to see them in the 30s.
This team takes calls and emails that support the Equipment and Asset Finance Division of the Bank. Inbound Calls, on the phones the majority of the day. Servicing customers that are currently clients. Inquiries of loan balance, when is my lease done? Can you provide me the amortization of my loan.
The Customer Service Specialist position provides "Category of One" customer service at all times. This high volume sales and service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers, as well as promoting self-service options and convenience services. In the Customer Service Associate role you will Provide outstanding service to and builds relationships with over customers every day.
Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals. Be responsible for resolving customer complaints and disputes in a timely and professional manner. Maintain up to date knowledge on company products, services, technology, and procedures.
There is a CSR manual, there are resources we would like this person to review before asking for help. We need to find candidates that will use resources and teams chat before holding and asking for a manager.
Skills
customer service, banking, excel data entry, online banking, outbound calls, inbound call center, call center, Support, Technical support, Customer service call center, Financial services, Phone support, finance, wire transfer, cash management, customer support, data entry, microsoft office, customer service oriented
Top Skills Details
customer service, banking, excel data entry
Additional Skills & Qualifications
Working experience with Excel - data entry into spreadsheets
Minimum of 1 year of customer service experience required in financial organization
High School Diploma or GED
Preferred Qualifications:
Previous call center or banking experience preferred
Ability to demonstrate professional verbal communication skills. Must pronounce words clearly and use proper grammar
Ability to quickly resolve complex customer problems using various resources including computer systems, reference materials and multiple screens
Will be responsible for resolving customer complaints and disputes in a timely and professional manner
Ability to use a headset and to sit for long periods of time
Experience with Microsoft Office applications and the Internet
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $18.00 - $23.00
- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Minnetonka,MN.
Application Deadline
This position will be accepting applications until Dec 20, 2024.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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