Customer Service Analyst

2 months ago


Minnetonka, United States Channel | Your Partner in Funding Full time

We’re looking for a Customer Service Analyst to join our team

The Customer Service Analyst position will function as the primary point of contact for customer concerns regarding any questions they may have on their contractual agreement. The candidate will act as a liaison between the end Customer and Channel. The best candidates will be self-motivated, team-oriented, and eager to be a part of a rapidly growing business.


Key Responsibilities

  • Answer all customer communications in a friendly, professional, and timely manner
  • Prepare requested customer service documents prioritized based on SLA
  • Complete and send daily ACH return report and update CRM appropriately
  • Coordinate inter-departmental responsibilities to ensure a timely customer response
  • Process customer complaints, inquiries, authorizations, requests, and resolution follow up
  • Enlist efforts of sales and senior management when necessary to best assist customers
  • Prepare daily, weekly, and monthly reports


Skills & Specifications

  • Strong verbal and written communication skills
  • Excellent phone etiquette
  • Critical thinker and possesses strong problem-solving skills
  • Ability to work through the organization and with key business partners on a day-to-day to hit key metrics
  • Ability to multitask while maintaining a high level of accuracy
  • Ability to analyze information and draw conclusions
  • Ability to discern when confidentiality must be observed
  • Ability to work flexible hours around business need


Education & Qualifications

  • 3 – 5 years’ experience in a high-volume corporate customer service environment
  • Must be efficient with Microsoft Suite
  • Bachelor’s Degree preferred


Who is Channel?

We are a leading provider of equipment finance and working capital funding solutions for small businesses, exclusively through Equipment Finance Companies. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital.

Since its founding in 2009, Channel has originated over 16,000 transactions funding over $1-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years.


The Legalities

Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


  • Customer Service

    1 week ago


    Minnetonka, United States TEKsystems Full time

    Description Immediate opening with the Bank's Equipment Finance Department. These assignments will start at 3 months and most likely get extended. There will be a few that could get hired on once the project and overflow of work calms down. Typical Call - "Can you tell me what my payoff amount is for my loan?"; the right candidate would take time to...

  • Customer Service

    5 days ago


    Minnetonka, United States TEKsystems Full time

    Description Immediate opening with the Bank's Equipment Finance Department. These assignments will start at 3 months and most likely get extended. There will be a few that could get hired on once the project and overflow of work calms down. Typical Call - "Can you tell me what my payoff amount is for my loan?"; the right candidate would take time to...


  • Minnetonka, Minnesota, United States Securian Financial Group Full time

    Overview:At Securian Financial Group, we are dedicated to providing our clients with top-notch financial services. As a Senior Financial Analyst, you will play a crucial role in helping us achieve this goal.About the Role:We are seeking an experienced Senior Financial Analyst to join our team. The ideal candidate will have a strong background in financial...


  • Minnetonka, United States Insight Global Full time

    Title: Customer Service Representative Location: Minnetonka, MN Employment Type: Full-Time, Contract Pay Rate: $18-$20 Per Hour Qualifications: 1+ year of customer service experience Provide exceptional customer service to external banking customers through both phone and email (handling outbound/inbound calls) Maintain up to date knowledge on Huntington...


  • Minnetonka, United States Insight Global Full time

    Title: Customer Service RepresentativeLocation: Minnetonka, MNEmployment Type: Full-Time, ContractPay Rate: $18-$20 Per HourQualifications:1+ year of customer service experienceProvide exceptional customer service to external banking customers through both phone and email (handling outbound/inbound calls)Maintain up to date knowledge on Huntington products,...


  • Minnetonka, United States Insight Global Full time

    Job DescriptionJob DescriptionTitle: Customer Service RepresentativeLocation: Minnetonka, MN (Hybrid / 3 Days a Week)Employment Type: Full-Time, ContractPay Rate: $18 - $20 / HrJob DescriptionA large financial company is seeking a Customer Service Associate to join their customer service team. In the Customer Service Associate role, you will assist the...


  • Minnetonka, United States Insight Global Full time

    Job DescriptionJob DescriptionPosition: Customer Service RepresentativeEmployment Type: 3 Month Contract, Likely to Extend or ConvertModality: Onsite 3 Days a Week, Choose which days you come inPay Rate: $19 / HourRequired Skills & Experience-1+ year of customer service experience-Provide exceptional customer service to external banking customers through...


  • Minnetonka, United States Insight Global Full time

    Position: Customer Service RepresentativeEmployment Type: 3 Month Contract, Likely to Extend or ConvertModality: Onsite 3 Days a Week, Choose which days you come inPay Rate: $19 / HourRequired Skills & Experience-1+ year of customer service experience-Provide exceptional customer service to external banking customers through both phone and email (handling...


  • Minnetonka, United States Multisource Mfg Full time

    POSITION PURPOSE:As the bridge between MultiSource and our customers, the Customer Service Specialist advocates for the customers interests, including regular communication and information sharing, receiving customer orders, updating the status of existing customer projects and more.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Customer Communication Act as the...


  • Minnetonka, United States Multisource Mfg Full time

    POSITION PURPOSE:As the bridge between MultiSource and our customers, the Customer Service Specialist advocates for the customers interests, including regular communication and information sharing, receiving customer orders, updating the status of existing customer projects and more.ESSENTIAL FUNCTIONS AND BASIC DUTIES: Customer Communication Act as the...


  • Minnetonka, Minnesota, United States MidCountry Bank Full time

    At MidCountry Bank, we are seeking a Customer Service Representative to join our team.We offer a competitive salary of $35,000 - $45,000 per year, depending on experience.Job DescriptionWe are looking for an individual who is enthusiastic about delivering exceptional customer service and promoting bank products and services.Responsibilities:Process various...


  • Minnetonka, United States Planet Fitness - PF Baseline Fitness Full time

    Benefits: Dental insurance Health insurance Opportunity for advancement Vision insurance Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties...


  • Minnetonka, United States Planet Fitness Full time

    Benefits: Dental insurance Health insurance Opportunity for advancement Vision insurance Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesCustomer...


  • Minnetonka, Minnesota, United States Potbelly Corporate Full time

    About Potbelly CorporatePotbelly Corporate is a recognized neighborhood sandwich shop with over 400 locations across the United States.Estimated Salary Range: $15.00 - $15.50 per hour (plus digital tips)Job Description:A Customer Service Representative's primary role is to provide an excellent experience for our customers by delivering fast, friendly and...


  • Minnetonka, Minnesota, United States Unidine Full time

    Job OverviewWe are seeking a motivated and friendly Customer Service Ambassador to join our team at Unidine. This is a part-time position, with the opportunity to work in a fast-paced environment and provide exceptional service to our guests.About the RoleIn this role, you will be responsible for delivering food and beverages to dining room guests in an...


  • Minnetonka, Minnesota, United States UnitedHealth Group Full time

    About UnitedHealth GroupWe're simplifying the healthcare experience, creating healthier communities and removing barriers to quality care. Our team is dedicated to making a positive impact on people's lives.Job SummaryThe Healthcare Data Analyst will play a critical role in investigating key business problems through quantitative analysis of Medicare...


  • Minnetonka, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Data Quality Analyst

    2 weeks ago


    Minnetonka, United States Talent Software Services Full time

    Data Quality AnalystNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Job Summary: Talent Software Services is in search of a Data Quality Analyst for a contract position in Minnetonka, MN. The opportunity will be one year with a strong chance for a long-term...


  • Minnetonka, United States Channel | Your Partner in Funding Full time

    Were looking for a Customer Service Support Specialist to join our team! The Customer Service Support Specialist will provide comprehensive administrative support to ensure the efficient operations of the Default Management Team. This role requires a high level of organization, attention to detail, and the ability to handle multiple tasks simultaneously. The...


  • Minnetonka, United States Channel | Your Partner in Funding Full time

    We’re looking for a Customer Service Support Specialist to join our team!The Customer Service Support Specialist will provide comprehensive administrative support to ensure the efficient operations of the Default Management Team. This role requires a high level of organization, attention to detail, and the ability to handle multiple tasks simultaneously....