Customer Service Associate

1 week ago


Minnetonka, Minnesota, United States Insight Global Full time
About Insight Global

We are seeking a skilled Customer Service Associate to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional support to external banking customers through both phone and email.

Key Responsibilities:

  • Assist the team with initiatives to improve customer satisfaction and experience
  • Learn and apply knowledge quickly in a fast-paced environment
  • Work effectively under pressure and as part of a team
  • Maintain up-to-date knowledge on client products, services, technology, and procedures
  • Provide exceptional customer service through various communication channels

Requirements:

  • 1+ year of customer service experience
  • Ability to provide exceptional customer service through multiple channels
  • High School Diploma or equivalent
  • Experience with Microsoft Excel

Preferred Qualifications:

  • Experience working in a bank or financial institution
  • Call center experience

Estimated Salary Range: $18 - $20 per hour. Location: Minnetonka, MN (Hybrid / 3 Days a Week). Employment Type: Full-Time, Contract.



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