Customer Service Associate
1 week ago
We are seeking a skilled Customer Service Associate to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional support to external banking customers through both phone and email.
Key Responsibilities:
- Assist the team with initiatives to improve customer satisfaction and experience
- Learn and apply knowledge quickly in a fast-paced environment
- Work effectively under pressure and as part of a team
- Maintain up-to-date knowledge on client products, services, technology, and procedures
- Provide exceptional customer service through various communication channels
Requirements:
- 1+ year of customer service experience
- Ability to provide exceptional customer service through multiple channels
- High School Diploma or equivalent
- Experience with Microsoft Excel
Preferred Qualifications:
- Experience working in a bank or financial institution
- Call center experience
Estimated Salary Range: $18 - $20 per hour. Location: Minnetonka, MN (Hybrid / 3 Days a Week). Employment Type: Full-Time, Contract.
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