Customer Service Support Specialist

1 week ago

Minnetonka, United States Channel | Your Partner in Funding Full time

We’re looking for a Customer Service Support Specialist to join our team

The Customer Service Support Specialist will provide comprehensive administrative support to ensure the efficient operations of the Default Management Team. This role requires a high level of organization, attention to detail, and the ability to handle multiple tasks simultaneously. The ideal candidate will be proactive, adaptable, and capable of working effectively both independently and as part of a team.


Key Responsibilities

  • Update bank information in our accounting system of record
  • Generate and prepare customer letters as requested by the Default Management team
  • Research with payment application as needed
  • Prepare and generate files for submission to third-party collection agencies
  • Gather, analyze, and compile data for various projects and reports, ensuring accuracy and relevance
  • Submit requests to third-party vendor portal for site visits as requested by the Default Management team
  • Special projects or other duties, as assigned


Skills & Specifications

  • Detail-oriented with strong organizational skills
  • Ability to work independently, manage time effectively, and meet deadlines consistently
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office Suite (Word, Excel)


Education & Qualifications

  • High school diploma or equivalent
  • Previous experience in an office environment or administrative role preferred



Who is Channel?

We are a leading provider of equipment finance and working capital funding solutions for small businesses, exclusively through Equipment Finance Companies. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital.

Since its founding in 2009, Channel has originated over 16,000 transactions funding over $1-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years.


The Legalities

Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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