Front Desk Coordinator

1 week ago

Rancho Santa Margarita, United States Platinum Dermatology Partners Full time $21 - $22
*Front Desk Coordinator - West Dermatology*

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Platinum Dermatology Partners – *Rancho Santa Margarita*

*Who We Are:*

*Platinum Dermatology Partners* is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130+ clinics, 350+ providers, and 2200+ employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

The ideal *Front Desk Coordinator* views themselves as a _*“Director of First Impressions”*_. The successful candidate is friendly, and professional and has a natural talent to always put our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

*Duties and Responsibilities:*
* Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
* Prepares necessary patient paperwork before the patient’s appointment.
* Review EMA for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in EMA.
* Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
* Recording and collecting patient copays and/or balances at check-in/out.

*Education:*
* High School Diploma required.

*Qualifications:*
* Minimum 1-2 years experience in a doctor’s office.
* Prior dermatology office experience is not required but preferred.
* Dermatology or cosmetic experience is a plus.
* Knowledgeable of medical dermatology terms/CPT, ICD-10.
* Quality written and verbal communication skills.
* Quality mathematics skills.
* Professional in appearance and mannerisms.
* Able to work efficiently in a fast-paced environment
* Able to demonstrate compassion and caring in dealing with others, patients, and co-workers.
* Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
* Experience using EMR systems is a plus.

*Our competitive benefits package includes the following:*
* Medical, Dental, and Vision insurance
* Short-term/Long-term disability
* Life and other voluntary plans
* 401(k) plan
* Employee Referral Program
* Paid Time-Off
* Company-Paid Holidays

*Equipment Operated:* Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

*Physical Requirements: *Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Multiple staff demands and deadlines can trigger stress.

*Equal Employment Opportunity:*

*Platinum Dermatology Partners* is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

*Platinum Dermatology Partners* does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

_*Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.*_

_*No phone calls or agencies, please.*_

_*INDHP1*_

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Medical Specialty:
* Dermatology
Schedule:
* Monday to Friday

Experience:
* Dermatology office: 1 year (Preferred)
* Medical office: 1 year (Required)
* Medical scheduling: 1 year (Required)
* EMR systems: 1 year (Required)
* Customer service: 1 year (Required)
* Medical receptionist: 1 year (Required)

Work Location: In person

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