Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McCandless Truck Center Las Vegas. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling parts to customers, and ensuring a positive experience for all who interact with our business.
Responsibilities:
- Sell parts to customers over the counter, through the shop, or on the phone.
- Answer phone calls, providing quotes and other information to customers.
- Write estimates for truck builds and ensure timely completion.
- Pull and fill orders from stock, sourcing parts from outside vendors as needed.
- Follow up on backorders and check open tickets daily.
- Notify customers when parts are in and set parts for delivery with dispatch.
- Assist in putting away stock and maintaining a clean and organized work area.
Requirements:
- High School Diploma or GED required.
- Proven ability to be self-directed and motivated.
- Excellent verbal and written communication skills.
- Ability to interact with employees and customers at all levels.
Preferred Qualifications:
3+ years of industry-related experience in heavy-duty and/or automotive sales.
Physical/Environmental Qualifications:
- Continuous standing and walking.
- Continuous keyboard use/repetitive hand motion.
- Lifting up to 40 pounds unassisted.
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