Customer Service Representative

1 week ago


Las Vegas, Nevada, United States Mccandless Truck Center Las Vegas Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at McCandless Truck Center Las Vegas. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling parts to customers, and ensuring a positive experience for all who interact with our business.

Responsibilities:

  • Sell parts to customers over the counter, through the shop, or on the phone.
  • Answer phone calls, providing quotes and other information to customers.
  • Write estimates for truck builds and ensure timely completion.
  • Pull and fill orders from stock, sourcing parts from outside vendors as needed.
  • Follow up on backorders and check open tickets daily.
  • Notify customers when parts are in and set parts for delivery with dispatch.
  • Assist in putting away stock and maintaining a clean and organized work area.

Requirements:

  • High School Diploma or GED required.
  • Proven ability to be self-directed and motivated.
  • Excellent verbal and written communication skills.
  • Ability to interact with employees and customers at all levels.

Preferred Qualifications:

3+ years of industry-related experience in heavy-duty and/or automotive sales.

Physical/Environmental Qualifications:

  • Continuous standing and walking.
  • Continuous keyboard use/repetitive hand motion.
  • Lifting up to 40 pounds unassisted.


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