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Director of Sales
3 months ago
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Full-Time team member of the Nook, you will enjoy:
Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
Affordable and comprehensive Medical, Dental, and Vision benefits
Competitive PTO package
Paid holidays
401k program
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child care (3-hour increments)
Essential Job Functions
Exceed budgeted room night and revenue sales goals by achieving established sales solicitation expectations, sales calls, and site visits
Exceed budgeted catering and rental revenue goals by leading team in prospecting efforts and sales techniques
Lead the sales team by creating and implementing strategies to generate business in the meetings, events, and banquet markets
Identify primary markets such as Cincinnati, Louisville, Indianapolis, Columbus, Chicago, Cleveland, and Detroit and solicit regional, state and national companies and organizations for meetings, events and room nights
Conduct hotel and complex presentations to meeting planners and planning committees for the purposes of developing a booking
Attend trade shows, evaluate, select and prepare strategic objectives for trade show participation and execution
Hires and onboards news sales team members, reviews expectations, creates & monitors goals
Works to develop strong relationships with other key departments
Leads by example and sets a positive tone and work environment
Develop and maintain a well-informed, working knowledge of competing properties as well as attractions available in Lancaster County
Work with local CVBs by responding weekly to requests for meeting and convention leads. Participate in appropriate activities coordinated by CVB
Represents hotel and complex at industry and networking events when appropriate
Assist with recommending and maintaining a supply of promotional materials and trade show gifts used by the Sales Department
Assist with annual budget preparation as well as monthly forecasting
Manage hotel Group Rooms Control Log - group limits, room pick up, and rate adherence
Responsible for contract execution with group bookings within established guidelines
Oversees group room pick-up and manages group blocks in order to maximize occupancy and revenue
Stays informed of industry trends and happenings through research, networking, and attending industry events
All other duties as assigned
Basic Qualifications
Associates degree or equivalent preferred or equivalent combination of education and experience
Must have at least five or more years related hotel sales experience
18 years of age or older
Dependable transportation to and from work
Must have a valid Driver's License
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States
Preferred Qualifications
Bachelor's Degree in Sales, Business, Marketing, Hospitality or a related field
Must have high level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
Highly dependable with a history of consistent attendance and punctuality
Guest-focused/service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Integrity: Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Experience communicating with individuals of diverse demographics
Demeanor to remain calm in tense or stressful situations
Initiative to work efficiently with minimal supervision
Working Conditions
Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally.
Noise Level: The noise level in this environment is typically variable.
Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.
