Sales and Service Leader

6 days ago

Hamilton, Ohio, United States Englefield Oil Company Full time

Job Summary

The Store Director is responsible for the leadership and motivation of all site personnel and ensuring excellent customer service during all shifts. This position is responsible for scheduling, training, and development of all staff, modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.

Key Responsibilities

  • Monitor financials – sales volume, profit and loss, controllable expenses, cash controls, inventory.
  • Ensure positive customer experience.
  • Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.
  • Conduct overall site evaluation.
  • Inspect facility and equipment routinely to determine necessity of repairs or maintenance.
  • Manage HR Functions for the store - recruiting, hiring, training, performance development, and modeling.
  • Supervise store staff to maintain labor model standards.
  • Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.
  • Plan and prepare work schedules and maintain records of employees' schedules.

Requirements

  • High school diploma required, Bachelor's Degree preferred.
  • Minimum of two year's leadership experience in a fast-paced retail environment delivering exceptional customer service.
  • ServeSafe certified.
  • Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.

Additional Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

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