Practice Manager

*Practice Manager *

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Platinum Dermatology Partners – *Phoenix/Paradise Valley, Arizona*

*Who We Are:*

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130+ clinics, 350+ providers, and 2200+ employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

*Company Conformance Statements:*

In the performance of their respective tasks and duties, all employees are expected to conform to the following:
* Perform quality work within deadlines with or without direct supervision.
* Interact professionally with other employees, customers, and suppliers.
* Work effectively as a team contributor on all assignments.
* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

*Responsibilities/Duties/Functions/Tasks*

*Leadership Skills:*
* Leads employees to accomplish all job objectives.
* Inspires confidence and motivation by clearly defining expectations and maintaining personal effectiveness under pressure.
* Helps establish and implement goals, objectives, policies, procedures, and systems.
* Determines system for interdepartmental functions in keeping with clinic systems and communicates to staff.
* Monitors effectiveness.
* Able to provide physician reports and provide consultation as needed.

*Demonstrates leadership skills of:*
* Critical Thinking
* Conflict Management
* Negotiation and Motivation
* Personnel Development
* Fosters the goals of team building with clinic staff.
* Demonstrates appropriate delegation and coordination of tasks and duties while using appropriate organizational and priority-setting skills.
* Establishes a system of communication to coordinate activities/functions.
* Assigns responsibility for the interdepartmental function.
* Develops the leadership skills of staff through delegation of responsibility.
* Empower staff to achieve their best professionally and guide them through creative problem-solving.

*Revenue Cycle Management:*
* Develop ongoing communication with the RCM team.
* Monitor all collections and report monthly metrics to management.
* Denial Management
* Maintains 95% or better adjusted next collection rate.

*Clinic Scheduling:*
* Review clinic volumes daily to make sure provider schedules are filled.
* Review no-show and cancellation reports daily.
* Work with staff to reschedule and review charge entries for no-shows.
* Recalls-ongoing review to ensure a process is in place and recalls are being entered into the system.

*Staffing Schedules:*
* Staff must have schedules for starting and ending their work shifts two weeks in advance.
* Provide timely staffing coverage.
* Monitor overtime and follow policy to ensure all overtime is pre-approved.
* Monitor mileage expense reports for accuracy.

*Financials and Budget:*
* Review monthly P & L for continuous improvement of revenue and expense opportunities.
* Must provide a follow-up strategy to management for areas of opportunities.
* Review expenses thoroughly.
* Must review any order requests to make sure they are aligned with the budget.
* Communicating any requests follows our capex policy.
* Work with Management on creating or enhancing budgets for clinic locations.
* Responsible for clinic location performance.
* Monitors and controls clinic expenditures within the approved budget.
* Keeps inventory of all products and supplies.
* Daily monitoring of supply utilization and ensuring inventory controls are in place.

*Marketing:*
* Partner with Marketing on nearby clinic events.
* Participate in outreach efforts with referring providers.
* Communicate and evaluate any marketing needs for clinic locations.
* Always keep the business budget in mind when making requests.
* Review social media and provide suggestions for content.

*Communication:*
* Provide ongoing communication to teams.
* Create or establish daily huddle meetings.
* Monthly staffing meetings are scheduled 5 days in advance and must be creative with timing while keeping the business needs in mind.
* Keep providers up to date with any communication and ask for feedback on the agenda.
* Provide agenda and minutes to teams.

*Recruitment Talent Management:*
* Work closely with Human Resources on recruitment efforts.
* Respond promptly to any potential candidate from the time of application and interview.
* Must follow up timely with HRBP.
* Must understand the need of each role whether it’s new or a replacement. All positions must always be reviewed to ensure they meet the business needs.

*Education:*
* Associate degree or Bachelor's in Business is preferred.

*Qualifications/Experience:*
* Minimum of 3-5 years medical office management is required.
* Experience working in a dermatology clinic is highly preferred.
* Prior cosmetic experience is required.
* Knowledge of clinic and company policies and procedures
* Knowledge of medical terminology and insurance practices
* Knowledge of Nextgen or EMA computer programs and applications
* Knowledge of CPT and ICD-10 coding
* Knowledge of managed care, Medicare, and Medicaid guidelines
* Skill in effective personnel management including training staff and delegating duties
* Skill in written and verbal communication
* Ability to work effectively as a team member with physicians and other staff
* Ability to respond timely to changing demands
* Ability to plan, organize, prioritize, and direct the work of others
* Ability to establish and maintain effective working relationships with patients, employees, and the public
* Prior experience interviewing candidates and determining staffing needs.
* Assist with credentialing physicians and mid-level providers.
* Experience managing patient issues.
* Valid Driver's License with acceptable driving history.
* Pre-employment criminal history and credit check.

*Our competitive benefits package includes the following:*
* Medical, Dental, and Vision insurance
* Short-term/Long-term disability
* Life and other voluntary plans
* 401(k) plan
* Employee Referral Program
* Paid Time-Off
* Company-Paid Holidays

*Equipment Operated:* Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

*Physical Requirements: *Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Multiple staff demands and deadlines can trigger stress.

*Equal Employment Opportunity:*

*Platinum Dermatology Partners* is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

*Platinum Dermatology Partners* does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

_*Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.*_

_*No phone calls or agencies, please.*_

_*INDHP1*_

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* Monday to Friday

Experience:
* Medical Office Management : 3 years (Required)
* Healthcare: 3 years (Required)
* Dermatology: 1 year (Preferred)
* Leadership: 3 years (Required)
* Plastic surgery/Cosmetic: 2 years (Required)

License/Certification:
* Driver's License (Required)

Work Location: In person

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