IT Solutions Engineer

5 days ago

Winstonsalem, United States HCTec Full time
POSITION SUMMARY:

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

The Solutions Engineer is responsible for managing infrastructure projects and systems both internally and for customers. Responsible for the timely, enthusiastic, and satisfactory completion of remote helpdesk and onsite support for HCTec’s technical managed services clients as well as HCTec’s internal IT needs. IT support will consist of managing customer and employee queries, troubleshooting, and diagnosing IT issues. This role requires the ability to work both independently and as part of a team and be able to adapt to new technologies and environments – all within a structure that is extremely fast-paced and demanding. The Solutions Engineer will serve as the face of HCTec, with the responsibility of making significant decisions on behalf of the company for clients. To maintain a trusted business relationship with the client management team, the Solutions Engineer must hold themselves to the highest ethical and professional standards.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Manage IT Helpdesk Requests both Internally and for Clients

o Responsible for managing the IT Support Desk Analysts workflow processes within Autotask to ensure internal and client user accounts are set up or disabled appropriately and on time.

o Works in conjunction with and is responsible for ensuring the IT Support Analysts troubleshoot and address all support requests efficiently and effectively.

o Manage expectations for walk up requests that may be initiated while on-site at a client location.

o Follows through with escalated support tickets and requests whose issues are not closed on initial contact – which may include additional communication to the user, a supervisor, or other support areas within the team.

o Documents all calls and ticket information and updates as information becomes available via the HCTec ticketing system.

o Responsible for customers satisfaction ensuring prompt, accurate and courteous service.

Manage Allocation and Maintenance of IT Equipment both Internally and for Clients

o Responsible for total setup of all network and server hardware and ensuring said hardware is connected to the network and working properly, configure and install this equipment, as well as diagnose and repair any malfunctions.

o Performs various projects for network and server implementations. o Analyzes and performs VOIP troubleshooting and setup for both clients and internal IT. Diagnose Network and Server Hardware and Software Issues

o Responsible for performing an initial diagnosis of the issue and documenting their findings. Then, analyze, formulate, and execute a strategy to fix the issue.

Prioritize and Escalate Issues as Necessary

o Manage the priority of issues based on severity and immediacy and follow proper escalation procedures if necessary.

o Exhibit use of organizational skills, which are critical to handle the prioritization of workload while simultaneously being able to effectively manage customer expectations to ensure 100% satisfaction.

ADDITIONAL REQUIREMENTS:

o The ability to maintain confidentiality is critical to this position, which will have access to and/or works with sensitive and/or confidential information regularly.

o Customer Service and Communication skills are a must and critical to the success of this role.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

o 2 Year Associates or Bachelor’s degree in Information Technology or 5 years’ equivalent experience is required.

o Microsoft Certified Solutions Expert (MCSE) and Network+ Certified, preferred

o Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP), preferred.

o Experience with Microsoft (SQL Server, Exchange, Active Directory), Citrix, SonicWALL, Cisco, Meraki and VMware technologies

o Minimum of five (5) years customer service experience o Significant experience configuring, maintaining, and troubleshooting all versions of Microsoft Windows operating system

o Office 365 Management

o Robust networking skills with experience in DNS, DHCP, Switching/Routing, and wireless technologies

o Experience with mobile device support (iPhone, Android, Windows Mobile)

o Must be a team player and build good working relationships across all functions

o Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus

o Need to be flexible, adaptable, and possess creative problem-solving skills

o Must demonstrate strong written and verbal communication

o Ability to work late shift and/or on-call rotation o Ability to bend, stoop & carry at least 50lbs

o Insurable driving record, current driver license and reliable transportation

INDCORP

Job Type: Full-time

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday

Education:
* Associate (Required)

Experience:
* Customer service: 5 years (Preferred)

Location:
* Winston-Salem, NC (Preferred)

Work Location: Remote

  • Computer Engineer

    2 days ago

    Salem, United States Randstad Engineer Full time

    System Integration: Design, develop, and implement integration solutions to connect manufacturing floor data with enterprise-level systems.Data Management: Ensure the accurate collection, transformation, and storage of data from manufacturing processes such as extrusion, machining, and casting.Project Management: Lead and manage integration projects from...

  • Computer Engineer

    1 day ago

    Salem, United States Randstad Engineer Full time

    System Integration: Design, develop, and implement integration solutions to connect manufacturing floor data with enterprise-level systems.Data Management: Ensure the accurate collection, transformation, and storage of data from manufacturing processes such as extrusion, machining, and casting.Project Management: Lead and manage integration projects from...

  • Technical Solutions Engineer

    1 week ago

    Winston-Salem, North Carolina, United States Rotork Full time

    Position Overview:An Application Engineer at Rotork plays a crucial role in delivering tailored application solutions, comprehensive drawings, and expert technical assistance to the Inside Sales & Contracts teams, particularly for Key Accounts. This position emphasizes the functionality of valve actuators, focusing on fluid power systems and their related...

  • Enterprise Solutions Architect

    4 days ago

    Winston-Salem, North Carolina, United States Safety NetAccess Inc Full time

    About Safety NetAccess, Inc.Safety NetAccess, Inc. is a leading provider of network solutions for hotels, resorts, and other public properties. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted partner in the industry.We are a privately owned company with a dynamic and ambitious team, always looking for...

  • Transportation Solutions Engineer

    1 week ago

    Salem, Oregon, United States Ryder System, Inc. Full time

    Ryder System, Inc. - Supply Chain Engineer As a leading provider in logistics and supply chain solutions, Ryder is seeking a dedicated Supply Chain Engineer to join our team. This position offers the flexibility of remote work with occasional travel requirements. Key Responsibilities: Utilize company methodologies to design and enhance distribution and...

  • Lead Project Engineer

    1 week ago

    Winston-Salem, North Carolina, United States Raytheon Technologies Full time

    Position: Senior Project Engineer - Premium Aircraft SeatingWe invite you to become a vital part of our team, focusing on the design and development of key components and functional systems for our Premium Aircraft Seating division. This position necessitates a degree in Science, Technology, Engineering, or Mathematics (STEM) along with a minimum of 5 years...

  • Fortinet Security Solutions Engineer

    2 weeks ago

    Salem, New Hampshire, United States The Hollister Group Full time

    Fortinet Security Solutions EngineerThe Hollister Group is seeking a skilled Fortinet Security Solutions Engineer to join our dynamic team. This role involves leading a group of engineers in the deployment of Fortinet technologies. The ideal candidate will possess extensive experience in design and implementation, particularly from a Value-Added Reseller...

  • Fortinet Cybersecurity Solutions Engineer

    2 weeks ago

    Salem, New Hampshire, United States The Hollister Group Full time

    Fortinet Cybersecurity Solutions EngineerThe Hollister Group is seeking a skilled professional to join our team as a Fortinet Cybersecurity Solutions Engineer. This role involves leading a team of engineers in the implementation of Fortinet technologies. The ideal candidate will possess extensive experience in design and deployment, particularly within a...

  • Cybersecurity Solutions Engineer

    4 days ago

    Salem, Oregon, United States SHI GmbH Full time

    About SHI GmbHSHI GmbH is a leading global provider of IT solutions and services, dedicated to helping organizations achieve their goals through technology. With a strong commitment to diversity and a focus on employee growth and development, we offer a unique work environment that fosters innovation and excellence.Job SummaryWe are seeking a highly skilled...

  • Automation Engineer

    3 months ago

    Winston-Salem, United States Global Recruitment Solutions Full time

    About the job Automation Engineer Under the direct supervision of the Plant Manager (PM), the Robotics Engineer directs manufacturing operations through a team of functional Group Managers that oversee and implement all production operations and shop activities at the various plants and facilities in accordance with corporate Key Performance Indicators...

  • Engineering Manager

    2 days ago

    Winston-Salem, North Carolina, United States Black & Veatch Full time

    About the RoleWe are seeking an experienced Engineering Manager to lead our Water & Wastewater team. As a key member of our Governments & Environment business, you will be responsible for managing the execution of complex engineering projects, including advanced treatment facilities, underground conveyance, and carbon neutral solutions.Key...

  • Technical Sales Engineer

    1 month ago

    Winston-Salem, United States Thermcraft Full time

    Job DescriptionJob DescriptionDescription:Thermcraft, a leading provider of innovative industrial heating solutions, is seeking a Technical Sales Engineer to join our team. This role is essential to our B2B sales division, focusing on customer consultations, precise quoting, and recommending tailored solutions. We are looking for a candidate with strong...

  • Senior Solutions Architect

    6 days ago

    Salem, Oregon, United States Dynamic Solutions Technology LLC Full time

    Job Opportunity**About Us**Dynamic Solutions Technology, LLC (DST) is a leading provider of innovative technology solutions to government clients. We are seeking a highly skilled and experienced Senior Solutions Architect to join our team as an integral member of the Enterprise Architecture Program Office (EAPO).**Job Summary**We are looking for a seasoned...

  • Cloud Infrastructure Engineer

    2 weeks ago

    Winston-Salem, North Carolina, United States CoolSnail Full time

    Position OverviewCompany: CoolSnailJob Title: Linux Cloud System EngineerLocation: Remote with occasional onsite requirementsEmployment Type: Contract to Hire or Direct Hire (Open to US Citizens and Green Card holders)Compensation: $125,000 - $145,000 annuallyThe Linux Cloud System Engineer is tasked with the design, implementation, and maintenance of...

  • Cloud Infrastructure Engineer

    1 week ago

    Winston-Salem, North Carolina, United States CoolSnail Full time

    Position OverviewCompany: CoolSnailJob Title: Linux Cloud System EngineerLocation: Remote with occasional onsite requirementsEmployment Type: Contract to Hire or Direct Hire (Only US Citizens and Green Card holders)Compensation: $125,000 - $145,000 annuallyThe Linux Cloud System Engineer will play a pivotal role in the implementation, maintenance, and...

  • Application Engineer

    3 weeks ago

    Winston-Salem, United States Rotork Full time

    Job DescriptionJob DescriptionJob DescriptionAn Application Engineer with Rotork is responsible for providing application solutions, drawings, and technical support to Inside Sales & Contracts for Key Accounts on all aspects of valve actuators, their applications, with a focus on fluid power and associated controls and accessories. Reporting to the Inside...

  • Application Engineer

    4 weeks ago

    Winston-Salem, United States Rotork Full time

    Job DescriptionAn Application Engineer with Rotork is responsible for providing application solutions, drawings, and technical support to Inside Sales & Contracts for Key Accounts on all aspects of valve actuators, their applications, with a focus on fluid power and associated controls and accessories. Reporting to the Inside Sales & Contracts Supervisor,...

  • Application Engineer

    3 weeks ago

    Winston-Salem, United States Rotork Full time

    Job DescriptionAn Application Engineer with Rotork is responsible for providing application solutions, drawings, and technical support to Inside Sales & Contracts for Key Accounts on all aspects of valve actuators, their applications, with a focus on fluid power and associated controls and accessories. Reporting to the Inside Sales & Contracts Supervisor,...

  • Application Engineer

    3 weeks ago

    Winston-Salem, United States Rotork Full time

    Job DescriptionJob DescriptionJob DescriptionAn Application Engineer with Rotork is responsible for providing application solutions, drawings, and technical support to Inside Sales & Contracts for Key Accounts on all aspects of valve actuators, their applications, with a focus on fluid power and associated controls and accessories. Reporting to the Inside...

  • Warehouse Automation Engineer

    2 weeks ago

    Winston-Salem, North Carolina, United States Jobot Full time

    Position Overview: As a Warehouse Automation Engineer, you will play a pivotal role in revolutionizing our distribution operations. Key Responsibilities: Design and implement cutting-edge automated systems for warehouse functionalities.Create comprehensive engineering documentation, including process flow diagrams and system layouts.Assess current workflows...