Senior Account Manager

6 days ago

Auburn Hills, United States U.S. Farathane Full time

US Farathane is hiring a Senior Account Manager responsible for the Stellantis account and new business development working out of our Corporate Tech Center in Auburn Hills, MI.

The Senior Account Manager will serve as the primary relationship owner for an assigned account with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client development; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.

Essential Duties and Responsibilities:

  • Serve as the lead point of contact for all customer account concerns.
  • Ensure timeliness in customer responses.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales goals.
  • Support accuracy, and timeliness of information to other groups.
  • Deliver on account revenue goal with targeted business.
  • Close out open commercial issues in an acceptable timeframe.
  • Lead challenging customer issues to closure.
  • Manage Sales Forecast Accuracy.
  • Position and push key USF technologies.
  • Ensure awareness of key new business opportunities.
  • Forecast and track key account metrics (e.g., annual forecasts)
  • Track new business opportunities via targeted growth matrix.
  • Management of non-contractual give backs (if applicable).
  • Facilitation of VA/VE ideas. Utilize Advanced Engineering within USF to generate new business.
  • Ability to fully explain how top suppliers are measured.
  • Ability to travel domestically and internationally.
  • Maintain a positive can-do attitude and entrepreneurial approach.
Qualifications:
  • Bachelor's Degree in appropriate field of study or equivalent work experience
  • Above average technical knowledge to discuss product capabilities.
  • Wide knowledge of customers, competitors, products and trends.
  • Strong, polished presentation and negotiation skills.
  • Full understanding of customer price points for key USF product as well as customer breakdowns.
  • Complete comprehension of OEM manufacturing locations and assembly environments.
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients
US Farathane has been a leading source of plastics manufacturing, supplying the automotive industry for over 40 years. Through highly technical research and development, coupled with a diverse and knowledgeable Management Team and dedicated Associates, US Farathane has continued to grow each year. We provide customers with a wide range of full-service support from black-box design concepts to highly engineered composites, TPE's and TPO's as well as specialized extrusion and compression technologies.

US Farathane offers an impressive compensation and benefits package including:
  • Medical
  • Dental
  • Vision
  • 401k with company match
  • Paid holidays and vacation
  • Job Promotional Opportunities and much more

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of US Farathane. The specific statements above are not intended to be all-inclusive. Equal Opportunity Employer, including disabled and veterans.

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