Regional Service Manager

1 week ago

Watertown, United States Tesla Full time

As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Director of Sales and Service. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.

Responsibilities

  • Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
  • Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
  • Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
  • Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
  • Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
  • Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
  • Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
Requirements
  • Bachelor's degree or equivalent professional experience
  • Ability to travel up to 75%
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams of 100+ across large geography, preferred
  • Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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