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Restaurant Director of Operations

4 months ago

Richmond, United States Chick-fil-A Full time $20 - $25
About us:Located in Chick-fil-A is owned and operated by Elite Management Group which opened this location in March 2020. Join a growing team that values ownership, joy, consistent service, generosity, and being the world’s most caring company. Let us invest in you.

Position Objective:Chick-fil-A is seeking a Director of Operations who has the capacity to own and oversee all facets of the Restaurant. The ultimate goal for this person is to be an active member of the Restaurant and play a key role in growing the business and developing a team of 20+. 

This leader will be responsible for recruiting and selecting top talent for the business in order to create an amazing guest experience. Their goal will be to meet the staffing needs of the business and create a proactive recruiting strategy. This role would be responsible for keeping all policies and procedures up-to-date, HR administration, payroll, benefits process, on and off-boarding team members, conducting interviews, Ordering, Inventory, Financial Viability, and scheduling for the entire team. This role would also develop, maintain, and advise leadership on corrective, disciplinary action, and termination processes while maintaining legal compliance. The Director of Ops. should have a passion for people and creating a great experience for new team members and should be excited about helping a business grow. Long-term growth for this role could look like Executive leadership, or even pursuing the opportunity to own and operate a Restaurant.

Position Key Responsibilities:
  • Talent recruitment; grow the team from 20 to 40+.
  • Oversee and keep all policies and procedures up-to-date.
  • Own all HR administration; payroll, benefits process, etc.
  • Create and distribute the schedule for the entire team.
  • Interview, hire and create systems for on/off-board team members.
  • Develop, maintain, lead, and complete corrective, disciplinary action, and termination processes.
  • Contribute to the leadership team's vision, strategy, and overall growth of the business.

Competencies/Skills/Education/Experience Needed:
  • Associates Degree Required, Bachelors Degree Preferred.
  • Human resources and/or recruiting experience required.
  • Comfortability in overseeing a large team.
  • Hospitality experience.
  • Self-starter; strong work ethic.
  • Experience developing HR systems.
  • Ability to create a great experience for new team members.
  • Excellent and effective communication and interpersonal skills.
  • Impeccable ability to handle confidential or sensitive information.
  • Knowledge of labor regulations, HR, and organizational operations.
  • Strong organizational skills and eye for detail; strong planning ability.
  • Growth mindset; lifelong learner.
  • Passion for people; values community involvement.

Work Remotely:
  • No.

Job Type: Full-time.

Benefits:
  • 401(k).
  • Employee discount.
  • Health insurance.
  • Paid time off.

Schedule:
  • 10-hour shift.
  • 8-hour shift.
  • Monday to Saturday.


About Chick-fil-A:

Chick-fil-A at Chippenham Hospital is located inside of CJW Medical Center at 7101 Jahnke Road. This is a unique location where "life happens" and you have the ability to serve and impact many people through foodservice. Are you looking for work that positively influences those around you? Do you want to work for a company that is a part of customers’ lives and the communities it serves? Do you love working in a fast-paced team environment? Come and join our Chick-fil-A teamOur restaurant is comprised of our Front Counter Team, Back of House Team, and Leadership Team We take pride in investing our time and knowledge into every team member to prosper their growth not only at Chick-fil-A but lessons learned they can apply in their future careers