Customer Service Manager

6 days ago

Shreveport, United States Integrated Power Services Full time
Who We Are:  IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Responsibilities and Expectations:   
  • As a Customer Service Manager for IPS, you will serve as the primary contact for our customers for their entire motor repair experience—from quote through delivery of the motor.  
  • Communicate with customers in all aspects.
  • Research and communicate with IPS vendors on parts and part delivery.
  • Assist in achieving financial targets set out by the Annual Operating Plan (AOP) 
  • Develop and present quotations and technical and commercial proposals to customers.
  • Review customer purchase orders for accuracy and compliance with quotation.
  • Help mediate critical issues with customers.
  • Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are being met.
  • Lead the effort to improve key customer facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs).
  • Work with the repair shop to determine most efficient repair pricing for customers. 
  • Review mechanic tear down sheets to provide customer with the best possible pricing while achieving best                     possible margins for the service center.
  • Review parts requested by mechanics to determine cost (get quotes on non-stock parts from the appropriate                    manufacturer) and order where appropriate.
  • Use in-house resources for assistance (SMEs).
  • Estimate labor hours for quoting purposes & material pricing.  Determine if replacement is a more economical option.
  • Research historical pricing to determine the right price to win repair jobs.
  • Work with the sales team to alter pricing where appropriate.
  • Price Field Service jobs on a time and materials basis.
  • Input pricing for completed jobs and prep job for A/R to generate invoice.

Qualifications and Competencies:
  • Technical background with electrical and/or mechanical products preferred.
  • 3 or more years of customer service experience in an industrial environment or equivalent education preferred.
  • Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
  • Critical attention to detail.
  • Excellent communication skills, both oral and written.
  • Ability to understand, perform and retain various job-related training.
  • Flexible with hours, overtime, and some weekend work.

Benefits:  
  • Paid Time Off.
  • 401k Employer Match.
  • On-the-job Training.
  • Tuition Reimbursement Program.
  • Medical, Dental, and Vision plans.
  • Safety shoe & glasses reimbursement.
  • And more

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.  

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

#LI-RC1

  • Garden Center Merchandiser

    1 month ago

    Shreveport, United States National Garden Service Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a full time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Full-Time, Seasonal Garden...

  • Customer Service Representative

    4 weeks ago

    Shreveport, United States Boyd Group Services Full time

    Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...

  • Customer Service Representative

    1 month ago

    Shreveport, United States American Leak Detection Full time

    Job Summary: American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred. Base Salary: Starting pay is...

  • Customer Service Representative

    1 hour ago

    Shreveport, Louisiana, United States The Boyd Group Full time

    About The Boyd GroupThe Boyd Group is a leading provider of collision repair services in North America. With over 800 locations and a team of over 10,000 employees, we are committed to delivering exceptional customer service and quality repairs.Job SummaryWe are seeking a highly skilled and customer-focused Estimator and Customer Service Specialist to join...

  • Customer Service Representative

    4 weeks ago

    Shreveport, United States American Leak Detection Full time

    Job Summary: American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred. Base Salary: Starting pay is...

  • Customer Service Representative

    4 weeks ago

    Shreveport, United States American Leak Detection - Shreveport, LA Full time

    Job DescriptionJob DescriptionJob Summary:American Leak Detection of Shreveport, LA is looking for a service-oriented worker with a positive attitude to join our team to provide prompt, professional, and superior service to all customers. We are looking for someone who has experience within the plumbing field. Knowledge of plumbing terminology is preferred....

  • Customer Service Advocate

    2 weeks ago

    Shreveport, Louisiana, United States ADT Taco Bell Full time

    Join the ADT Taco Bell FamilyAre you a personable and customer-focused individual seeking a dynamic and adaptable work atmosphere? At ADT Taco Bell, we are looking for team members who shine in delivering exceptional customer service while collaborating effectively with their peers. Key duties include processing orders, managing transactions, preparing...

  • Customer Service Representative

    4 weeks ago

    Shreveport, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service Representative

    2 months ago

    Shreveport, United States U-Haul Full time

    Location: 2205 Hollywood, Shreveport, Louisiana 71108 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 weeks ago

    Shreveport, United States Allparts Inc Full time

    Customer Service Representative - Shreveport At SuperATV, we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Customer Service Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV’s...

  • Lead Customer Service Specialist

    2 weeks ago

    Shreveport, Louisiana, United States Citizens National Bank of Bossier City Full time

    Job OverviewCitizens National Bank of Bossier City is seeking a dedicated customer service professional to join our Client Solutions Center. The ideal candidate will possess a minimum of two years of experience in a call center environment, demonstrating a strong commitment to delivering exceptional customer service.Key Responsibilities:Handle incoming...

  • Customer Service Representative

    3 weeks ago

    Shreveport, United States Dorman Products Full time

    Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Customer Service Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV's growth and impact in the off-roading...

  • Customer Service Representative

    4 weeks ago

    Shreveport, United States Dorman Products Full time

    Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Customer Service Representative who thrives in a fast-paced environment. This critical role will help continue SuperATV's growth and impact in the off-roading...

  • Customer Service Ambassador

    2 weeks ago

    Shreveport, Louisiana, United States Earlene Coleman - State Farm Agent Full time

    ROLE SUMMARY:We are seeking a highly skilled and customer-focused professional to join our team at Earlene Coleman State Farm as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences, handling inquiries, and collaborating with team members to meet the needs of our...

  • Customer Service Representative

    5 days ago

    Shreveport, Louisiana, United States Joel Girouard - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member at Joel Girouard - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key...

  • Customer Service Representative

    2 weeks ago

    Shreveport, United States Dorman Inc Full time

    Customer Service Representative - Shreveport Apply now Date: Aug 24, 2024 Location: Shreveport, LA, US, 71150 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Customer Service...

  • Customer Service Associate

    2 months ago

    Shreveport, United States Cashcowlouisiana Full time

    **Customer Service Associate** at Cash Cow - Louisiana Shreveport, LA **Customer Service Associate:** The role of Customer Service Associate is the first point of contact for our customers. Our Customer Service Associates learn all aspects of our business and culture and use that knowledge to provide our customers the best products and services to meet their...

  • Customer Service Associate

    1 day ago

    Shreveport, United States KnitWell Group Full time

    As a Sales Associate, you are the ultimate brand ambassador. You create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You help keep the store looking beautiful by ensuring merc Customer Service, Associate, Sales Associate, Customer Experience, Service, Retail

  • Customer Service Representative

    2 months ago

    Shreveport, United States Acme Brick Full time

    **Customer Service Representative** City **Shreveport** State/Territory **US-LA** Employment Type **Full time** **Join the Acme Brick Family** **CUSTOMER SERVICE REPRESENTATIVE** **FLSA Status: Non-exempt** Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry....

  • Project Manager

    2 months ago

    Shreveport, United States Continental Drilling & Service Full time

    Job DescriptionJob DescriptionSynergen believes that connective, turnkey services and collaborative relationships create more innovative solutions and greater project outcomes. We develop, build, and grow services specifically designed to work together to enhance capabilities and amplify results. Were curious and determined problem-solvers, built on grit and...