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Customer Service Representative
2 months ago
Customer Service Representative - Shreveport
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Date: Aug 24, 2024
Location: Shreveport, LA, US, 71150
Company: Dorman Products
Job Summary
At SuperATV we are working to WOW our customers with innovative, race-tested products and world-class customer service. Currently, we have an opportunity for a talented and competitive Customer Service Representative who thrives in a fast-paced environment. This critical role will help continue SuperATVs growth and impact in the off-roading industry.
Primary Duties
+ Provide top notch customer service to all incoming calls from customers and dealerships.
+ Consult with customers and dealerships to sell products that meet their riding needs through inbound calls, outbound calls, live chat, and email.
+ Responsible for achieving revenue growth objectives by selling the SuperATV product line and supporting customers with their purchases.
+ Offer technical support by researching, troubleshooting, and solving customer issues and/or assisting with installation questions.
+ Follow up with customers on issues through both phone conversations and emails.
Training will be provided to acclimate you to the ATV/UTV industry. Continuous training on new products and industry updates will be provided to enhance your career with the knowledge to make you successful at SuperATV.
Qualifications
Qualified candidates will have proven inside sales and customer service experience, excellent verbal and written communication skills, strong listening skills, ability to multitask, prioritize, and manage time efficiently. Ability to make independent decisions, be a self-starter are critical.
Education / Experience
Mechanical aptitude, call center experience, and an associates or bachelors degree in related field, is preferred. Some travel may be required. Spanish speaking skills preferred.
#SuperATV
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V. www.DormanProducts.com
