Lead Customer Service Specialist
2 weeks ago
Citizens National Bank of Bossier City is seeking a dedicated customer service professional to join our Client Solutions Center. The ideal candidate will possess a minimum of two years of experience in a call center environment, demonstrating a strong commitment to delivering exceptional customer service.
Key Responsibilities:
- Handle incoming customer inquiries and provide effective resolutions to issues and questions while ensuring a high level of customer satisfaction.
- Assist clients with various account types, including business and personal accounts, as well as loan inquiries.
- Maintain a well-organized workflow, managing multiple systems simultaneously with precision.
- Build and nurture long-lasting relationships with customers through effective communication and support.
- Document all interactions and maintain accurate call logs.
- Participate in ongoing training and development opportunities to enhance skills and knowledge.
Qualifications:
- High school diploma or equivalent is required.
- Experience in the banking sector is preferred.
- Previous roles in Quality Assurance or leadership positions are advantageous.
- A minimum of two years of recent call center experience is essential.
- Exceptional customer service skills must be clearly demonstrated on your resume.
- Proficiency in technology, including computers and standard software applications, is necessary.
- Ability to manage multiple tasks efficiently and perform well under pressure.
- Strong verbal and written communication skills are required for effective interaction with clients.
- Capability to maintain confidentiality and troubleshoot complex issues.
Work Environment:
The role may require occasional travel within a specified radius. Employees must maintain a valid driver's license and have reliable transportation.
Citizens National Bank of Bossier City values its employees and provides a supportive work environment that encourages professional growth and development.
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