Lead Customer Service Specialist

2 weeks ago


Shreveport, Louisiana, United States Citizens National Bank of Bossier City Full time
Job Overview

Citizens National Bank of Bossier City is seeking a dedicated customer service professional to join our Client Solutions Center. The ideal candidate will possess a minimum of two years of experience in a call center environment, demonstrating a strong commitment to delivering exceptional customer service.

Key Responsibilities:

  • Handle incoming customer inquiries and provide effective resolutions to issues and questions while ensuring a high level of customer satisfaction.
  • Assist clients with various account types, including business and personal accounts, as well as loan inquiries.
  • Maintain a well-organized workflow, managing multiple systems simultaneously with precision.
  • Build and nurture long-lasting relationships with customers through effective communication and support.
  • Document all interactions and maintain accurate call logs.
  • Participate in ongoing training and development opportunities to enhance skills and knowledge.

Qualifications:

  • High school diploma or equivalent is required.
  • Experience in the banking sector is preferred.
  • Previous roles in Quality Assurance or leadership positions are advantageous.
  • A minimum of two years of recent call center experience is essential.
  • Exceptional customer service skills must be clearly demonstrated on your resume.
  • Proficiency in technology, including computers and standard software applications, is necessary.
  • Ability to manage multiple tasks efficiently and perform well under pressure.
  • Strong verbal and written communication skills are required for effective interaction with clients.
  • Capability to maintain confidentiality and troubleshoot complex issues.

Work Environment:

The role may require occasional travel within a specified radius. Employees must maintain a valid driver's license and have reliable transportation.

Citizens National Bank of Bossier City values its employees and provides a supportive work environment that encourages professional growth and development.



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