Patient Care Coordinator

1 month ago

Troy, United States JOSEPH Advanced Oculofacial Plastic Surgery Full time $18 - $24
PATIENT CARE COORDINATOR

Company Overview:

JOSEPH Advanced Oculofacial Plastic Surgery is a premier medical practice dedicated to providing exceptional clinical care with personalized, concierge-style experience. We offer a variety of cosmetic and functional procedures for the eyes and face. We are dedicated to making a positive difference in the lives of our patients. We also pride ourselves on creating a culture where our employees feel valued, engaged, and passionate about our mission and the service we provide. 

Job Overview:

The Patient Care Coordinator is a key team member in our mission to provide the highest standard of care and service to our patients; and ensures that the patients’ experience with our practice is seamless and exceptional from start to finish. 

Responsibilities:

The Patient Care Coordinator is responsible for the following: 
  • Greets each patient warmly and sincerely
  • Courteously answers inquiries and handles appointment requests in person, by phone, and via online chat 
  • Anticipates and fulfills the needs of each patient in a timely manner. Treats each patient respectfully, thoughtfully, and graciously at all times. 
  • Performs check-in and check-out of patients
  • Schedules office and surgical visits accurately
  • Inputs and accesses data in practice management and appointment scheduling system
  • Interacts with insurance companies by phone or electronically regarding pre-authorizations, coverage, and billing, and other related activities
  • Explains financial and cancellation policies and cost estimates for out-of-pocket procedures to patients
  • Processes payment transactions
  • Performs patient intake and inputs patient information into the electronic medical record system
  • May cross train to perform other duties as necessary to support operations of the practice 
  • Perform opening and closing duties per practice protocol 
  • Protects the privacy of patients at all times. 

Basic Qualifications: 

  • Must have high school diploma or equivalent 
  • Must have a minimum of 1-2 years of experience in the service industry (hotel, spa, restaurant, sales, retail, customer service) 
  • Experience in the healthcare or aesthetic industry is desired 
  • Fluency in a second language such as Spanish, Arabic, Chinese, or Korean is desired
  • Must be authorized to work in the US 
  • Must be polished and professional: willing to cover any visible tattoos or facial piercings during work hours; hair must be neat and professional appearing; only natural hair colors accepted unless otherwise discussed; nails must be kept short and clean; neutral nail polishes only; no perfumes; uniform must be clean and professional and approved by the practice. 

Specific Qualifications (will be asked to demonstrate at interview): 

  • Must be proficient in working with the computers, tablets, internet, Microsoft Office (Word, Excel, etc), iOS and Windows 
  • Must be able to type at least 60 wpm
  • Must be able to multi-task working in a fast-paced environment while maintaining a meticulous attention to detail 
  • Must be able to prepare and review written documents accurately and completely 
  • Must be able to communicate with others using clear and professional language

The Ideal Candidate:  

  • Is honest, ethical, caring, proactive, and professional. 
  • Maintains a cheerful, friendly, courteous, and professional demeanor at all times
  • Always has a positive, can-do attitude, does not complain, and contributes to a positive team environment at all times. 
  • Has excellent communication skills both in person and electronically and be prompt in responding to electronic communications.
  • Has exceptional interpersonal skills, and be able to use tact, sensitivity and understanding when dealing with a variety of customer service scenarios, including potentially stressful and highly emotional situations
  • Has great problem-solving skills 
  • Is highly organized, works well on more than one task at a time, and have meticulous attention to detail 
  • Takes pride in their work and is committed to our mission of providing exceptional care and experience for our patients 

Benefits: 

  • Competitive salary 
  • Paid employee training
  • Discounts on aesthetic services
  • Uniform allowance
  • Free parking 
  • Continuing education opportunities 

Compensation: $18-24 per hour (commensurate with experience) + Employee discount + Paid Training

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