Front Desk/Administrative Support

1 week ago

Gilbert, United States Lighthouse Psychiatry Brain Health Center Full time
About the Job:
We are a growing mental and behavioral health company based in Arizona's East Valley that is currently looking for qualified individuals to join our growing team. We are looking to add new office locations in Gilbert, Scottsdale, Chandler, and Queen Creek. Lighthouse offers a positive and healthy work environment with opportunities to learn new clinical modalities, professional development opportunities, career advancement within the company, and be part of a healthy work environment. The Company:
Lighthouse Psychiatry (and its affiliate nonprofit Lighthouse Wellhealth) is dedicated to providing a patient-centric and quality-focused experience. Through a personalized approach to care delivery, we offer a customized treatment solution specifically tailored to the needs and challenges of the individual. Our patients have the benefit of utilizing a diverse collection of services including psychiatric medication management, specialized counseling (trauma, individual, couples, family, group), advanced TMS, Spravato (nasal esketamine), IV ketamine, ADHD testing and treatment, pharmacogenetics testing and evaluation, and photobiomodulation. Our goal is to provide a comprehensive and synergistic approach to patient care to maximize outcome and success. We approach patient care with the mindset that no two individuals are the same, hence no two treatment plan should be the same. Our nonprofit affiliate Lighthouse Wellhealth is dedicated to providing mental health services for kids at schools.
Our company culture is like no other:We pride ourselves on our values. Our core values are rooted in Wellness, Empathy, Collaboration, Compassion, Commitment, Appreciation, Respect, and Empowerment (WE C3ARE). We strive to achieve and implement those properties to each and every patient who allows us to be a part of their care. We equally strive to extend those characteristics to our current and future team members. We strongly believe in a healthy work-life balance to ensure a positive emotional and mental well-being for everyone who commits to working at Lighthouse Psychiatry and the people and community we serve.
The Lighthouse Mission Statement:
Guided by our passion for our profession and our commitment to healing, we offer effective interventions to improve the emotional and mental well-being of patients. Through innovation and technology, we aim to decrease the stigma of mental illness, assist in the recovery and growth of individuals. At our core, we strive to continuously invest in people.
The Position:
We’re looking for a Front Desk/Administrative Support candidate to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The "ideal" candidate will have the following qualities: friendly, personable, engaging, works well with others (true team player, disciplined, able to multi-task, fast learner, receptive to feedback, organized, proficient on medical/mental/behavioral verbiage, and able to deal with complex patient engagements. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while they are at Lighthouse.
The Pay (variable):
  • The pay rate is negotiable and based on past experience, adaptability, and official certification(s).

Requirements:
  • Experience working with mental/behavioral patients.
  • 2+ years experience working in a medical office. (Experience in psychiatry office preferred).
  • Proficient in Microsoft Office with exposure to some data management software experience.
  • Proven experience as front desk representative, agent, or relevant position.
  • Familiarity with office machines (e.g. fax, printer, etc.).
  • Proficient in English (oral and written).
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Strong communication and people skills.
  • Excellent organizational and multi-tasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
  • MA certification/training/experience preferred
  • Some colleges related to mental health preferred.

Responsibilities:
  • Strong listening and communication skills.
  • Contribute to a positive work environment.
  • Be courteous and tactful with patients, visitors, and the public.
  • Maintain patient confidentiality.
  • Follow established office procedures.
  • Maintain a high degree of accuracy regarding all details.
  • Physically able to walk, stand, stoop, and bend.
  • Visual and auditory dexterity.
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
  • Greet and welcome guests.
  • Answer questions and address complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Receive letters, packages, etc., and distribute them.
  • Check, sort, and forward emails.
  • Monitor office supplies and place orders when necessary.
  • Keep updated records and files.
  • Take up other duties as assigned.
  • Assisting with medical office procedures as needed (training is provided).

The Location: 
  • Interview will take place at our Gilbert, AZ office.
  • Candidate must be willing to travel to other office locations.

Why Should You Apply?
  • Joining our team is joining a mission to make a meaning difference in people's lives, to advocate for mental wellness, and to make a purposeful impact in our community. We are committed to being the difference to make a difference.
  • This is an opportunity to work with a group of passionate, caring, and supportive professionals.
  • Staff work-life balance is a priority.
  • Opportunities for on-the-job training.
  • Opportunities for career growth within the company over time-based on availability and need.
  • Work in an environment that fosters personal growth.
  • In general, no weekend duties/responsibilities.

Ready to apply?
Please submit your resume and cover letter.
We look forward to meeting you

About Lighthouse Psychiatry Brain Health Center:

Lighthouse Psychiatry (and its affiliate nonprofit Lighthouse Wellhealth) is dedicated to providing a patient-centric and quality-focused experience. Through a personalized approach to care delivery, we offer a customized treatment solution specifically tailored to the needs and challenges of the individual. Our patients have the benefit of utilizing a diverse collection of services including psychiatric medication management, specialized counseling (trauma, individual, couples, family, group), advanced TMS, Spravato (nasal esketamine), IV ketamine, ADHD testing and treatment, pharmacogenetics testing and evaluation, and photobiomodulation. Our goal is to provide a comprehensive and synergistic approach to patient care to maximize outcome and success. We approach patient care with the mindset that no two individuals are the same, hence no two treatment plan should be the same.

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