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Guest Service Manager
4 months ago
- The Guest Service Manager oversees all guest services associates, including front desk, concierge, valet, and pool operations.
- They ensure that all associates are adhering to brand policies and procedures and that scheduling and inventories are within budget. Additionally, the Guest Service Manager is responsible for ensuring that guests' needs are met in a timely and friendly manner and resolving any issues that may arise during their stay.
- They serve as a positive example of the company culture and are able to motivate staff in a positive work environment.
- To excel in this position, the ideal candidate should possess excellent communication and leadership skills, with the ability to effectively manage both staff and guest interactions. They should have a strong understanding of hospitality industry best practices and the ability to effectively manage budgets and scheduling.
- Most importantly, the Guest Service Manager should be passionate about delivering exceptional guest experiences and creating a positive work environment for their team.
- Competitive Starting Salary.
- Medical, Dental, and Vision Insurance.
- Paid Time Off.
- Bonus Program.
- 401K.
Qualifications:
- The Guest Service Manager should have at least 2 years’ experience in the service industry in a similar role.
- TheGuest Service Managershould have a passion for developing and mentoring people.
- Organization, communication and multi-tasking skills are a must for the Guest Service Manager.
- The Guest Service Manager should have open availability.