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Store Manager

4 months ago

Westland, United States Firestone Complete Auto Care Full time $68,000 - $75,000
Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.
Responsibilities:
  • Customer service
  • Drive store sales & promotions
  • Build Customer Satisfaction & Loyalty
  • Creating Results for Teammates, Customers and the Company
  • Understand alternative tire sourcing and competitors
  • Payroll, budgets and store goals
  • Responsible for record keeping and relevant financial information
  • Manage, schedule and assign staff according to their skill level
  • Attend paid training to stay up-to-date with new developments in the automotive service industry
  • Follow up with customers to obtain feedback and ensure they are satisfied with received
  • Other duties as assigned

Minimum Qualifications:
  • High School Diploma or equivalent
  • Demonstrated success in retail sales management
  • Problem solving as it relates to customer complaints
  • Aptitude to manage inventory, order scheduling, and ongoing merchandising displays
  • Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty
  • Teammate and customer communication skills
  • Negotiation and conflict resolution skills
  • Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
  • Must have completed all current and required Firestone Complete Auto Care education courses & modules required for this position

Preferred Qualifications:
  • High school degree or equivalent is required
  • 2 year college degree or equivalent

Our Crew Knows Benefits:
  • Health benefits that start on day one of employment, for all of our full-time teammates:
  • Paid vacation and holidays
  • On-the-job training and company-funded ASE certifications
  • Tuition reimbursement program
  • 401(k) match
  • Vision and Dental Coverage
  • On demand pay (daily pay) program available

Our Values Give Back To You:
  • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
  • Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
  • Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.