Sales Coordinator

3 months ago

Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time
Company Overview: Rossmore Management Group has entered a new era of dynamic expansion in the hospitality industry. Headquartered in Atlanta, Georgia, the Company was founded in 1998. Since then, the Company has grown to manage multiple properties building on customer focus and service as its core values. We bring extensive experience managing properties and the dynamic hospitality industry to deliver exceptional customer experience across our portfolio.  Rossmore Management Group offers one of the best opportunities in the business, providing competitive wages, professional growth and career development. The Company remains small enough to be a "personal" company where individual achievements will not go unnoticed, and every employee plays a significant part in our success.                           We also believe that each employee is an integral part of our success. Therefore, we have a Fair Treatment Policy, employment rights, equal opportunity, advancement based on merit, open communication and genuine concern for each other. These philosophies, which you will experience, are the continuation of a tradition that has been going strong for many years.   Summary:
The Sales Coordinator supports the sales team in attaining the hotel’s monthly and annual sales goals and operates with management and clients to determine business requirements. A Sales Coordinator is instrumental in assuring focused and productive communication with the new and existing clients, external distributors, representatives and agents as well as internal team members. Additionally, the Sales Coordinator is responsible for the different kinds of administrative functions essential for everyday operation of the system and fulfillment of the company offers.  Essential Duties and Responsibilities include the following but not limited to:
  • Self-starting personality with an even disposition to effectively communicate with guests, team members and community. 
  • Be familiar with and adhere to Rossmore Management Group’s standards as outlined in the Employee Handbook and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations. 
  • Respond in a professional and courteous manner to telephone inquiries for groups and events.
  • Qualify inquires / sales leads to find out client needs and asses if hotel is the right fit.
  • Provide hotel information accurately and in a timely manner. 
  • Input group contracts, recaps, rooming lists, and reservations as they are received from the sales department. 
  • Process Commissions/Rebates/Brand Rewards. 
  • Manage sales marketing materials required for packaging, advertising, and promotion of company products and/or services (e.g., sales kits, trade-show supplies, VIP amenities, site inspections, etc.) 
  • Support sales team when traveling by communicating with them on an "as needed basis" and assist in managing logistics of business needs. 
  • Assist with special reservations to include V.I.P. reservations and packages. 
  • Ensure that all group reservations, rates and routing, and resumes are properly detailed and set up prior to the group arrival. Attend Resume Meetings. 
  • Conduct site visits, guest room tours, property tours, special guest requests.
  • Create files, handling of mail, faxes, etc. 
  • Maintain a professional appearance at all times and to conduct personal behavior in a mature professional manner when representing the hotel or company. 
  • Reserve and block small room’s only groups. 
  • Coordinate with various departments the activities related to booked business. 
  • Assist with the coordination and planning of special client events. 
  • Must be able to meet work schedule and attendance standards. 
  • Perform other duties as assigned.
  • Comply with attendance rules and be available to work on a regular basis. 
  • Provides for a safe work environment by following all safety and security procedures and rules. 
  • Perform any other job related duties as assigned. 

Qualification Requirements: 
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must have exceptional customer service skills. 
  • Possess excellent written, verbal, and organizational skills. 
  • Computer literacy is a must. 
  • Demonstrated ability to perform multiple tasks in a busy environment and remain flexible. 
  • Ability to work well in a team environment. 

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED) and two years related experience and/or training in a hotel sales environment; or equivalent combination of education and experience. 

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on- one and small group situations to customers, clients, and other associates of the organization.  Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.  Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.  While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The associate is occasionally required to walk and reach with hands and arms.  The associate must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

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