Hospitality Director
1 month ago
Characteristics:
- Drive, Ownership, Self-Motivated, High-Energy, Servant’s Heart, Follow-Through.
Expected Results:
- Continuous development of leadership. Teach, train, and delegate tasks to managers and team leaders. Hold managers accountable to shift operations.
- Continuous assessment of all systems and procedures to ensure we are accurate, productive, and safe with our work. Quickly resolve any issues with operation and create a system to ensure it doesn’t happen in the future.
- Keep CEM metrics in line with leadership team goals.
- Properly resolve concerns brought to our attention through CARES, CEM and powerhouse.
- Establish and keep a friendly work environment, monitoring team actions to ensure they align with core values.
- Supervise and oversee Training Coordinator.
Scorecard (subject to change annually)
- Profit > 11%
- FOH speed and innitiatives meeting goals
- CEM in top of market for speed, accuracy, cleanliness and ace.
Responsibilities of the Hospitality Director:
- Successful daily operation of dining room, carry out delivery, via systems and delegation/development of team.
- Oversee leadership tasks are being completed promptly, accurately, and meeting Chick-fil-A quality standards.
- Immediate attention/direction of any HR related issues brought to your attention.
- Work with leaders to grow their skills with each of their tasks including:
- Handling Team Member issues (Call-outs, time-punch issues, DT training)
- Ensuring systems are working correctly.
- CEM’s
- Overseeing training and/or being involved in training plans.
- Labor productivity
- Maintain Personal Development Plans for each leader and help develop their leadership skills.
- Maximize profits through labor management/sales growth.
- Take time each week for personal development in business and leadership.
- Schedule planning time for store improvement.
- Assist managers in sourcing high level talent.
- Maintain and exemplify Core Values: Be Kind, Be Genuine, Be Hard-Working, Be Enthusiastic
Benefits:
- Great company.
- Competitive base pay - Paid hourly based on 45 hour work week (40 @ regular pay + 5 @ overtime rate). Pay range is $20-$23 per hour.
- Health insurance.
- Paid time off.
- Paid training.
- Scholarship opportunities.
- Free meals.
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