Operation Manager
1 month ago
OnWay Transport is seeking an Operations Manager to join our team at our Roseville, Michigan office. The Operations Manager will be responsible for overseeing all operational activities at various levels within the company. The main focus of this position will involve maintaining positive customer relationships and effectively leading our dispatching team, drivers, and supervisors for all departments.
The ideal candidate will possess experience in driver management, customer success, and final-mile courier services. Strong leadership abilities, the capacity to thrive in a fast-paced environment, and excellent problem-solving skills are essential for success in this role.
The primary responsibilities of the Operations Manager will include developing strategies to enhance performance, managing resources and materials, and ensuring compliance throughout the company. The individual should be prepared to mentor team members, identify opportunities to improve customer service quality, and implement industry best practices company-wide. We are seeking individuals with a "Do Whatever It Takes" mindset, dedicated to completing tasks, prioritizing driver safety, and ensuring round-the-clock coverage 24/7, 365 days a year.
We are looking for experience in one of these areas (Courier, Transportation, Logistics or Dispatching).
Check us out: www.onway1.com Responsibilities:
- Under general supervision, maintain a positive working relationship with customers, drivers, and co-workers to coordinate and ensure the successful delivery of solutions to our customers needs and objectives.
- Strive to meet company productivity goals, and KPI’s, and maintain and improve driver retention.
- Develop and maintain a weekly training procedure for the dispatching team.
- Streamline processes within all operation levels of the company.
- Strong communication skills.
- Team and individual motivational skills.
- Strong negotiation skills.
- Exceptional organizational skills.
- Awareness of internal and external customer needs.
- Bachelor’s degree in business administration or equivalent degree.
- 3-5 years of supervisory or managerial experience.
- 3 years of final mile courier, transportation, and/or logistics experience.
- 3-5 years experience in Dispatching and/or TMS software.
- Health, Dental, and Vision benefits.
- Paid Vacation Days.
- Paid Holidays.
- Professional development and career assistance.
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