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Restaurant Operations Manager

2 months ago

Roseville, United States California Full time

About the Role:

The Assistant Manager position plays a crucial role in contributing to the success of our company-owned restaurants in California. This role provides overall leadership through supporting the General Manager in building a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The Assistant Manager leads by example in maximizing great guest service and running great shifts to grow the business through the use of brand standards and operations excellence tools to ensure business results are achieved.

  • Demonstrates leadership skills that positively reinforce the company culture, communicates clearly with a collaborative mindset to resolve conflict, problem solve and influence behavior.
  • Guides performance conversations and uses coaching practices with Team Members.
  • Communicates performance growth and observations to the General Manager to support establishing a healthy bench of Team Members.
  • Applies local health and safety codes, and company safety and security policies on every shift.
  • Ensures a safe restaurant environment is maintained, prioritizing guest and team safety.
  • Monitors restaurant Speed with Service (SWS) and OLO performance targets every shift.
  • Serves as a role model in resolving guest feedback and works to exceed guest service standards.
  • Coaches team on guest feedback, product quality and speed with service opportunities.
  • Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with the corporate support team.
  • Manages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these findings to the General Manager.
  • Proactively assists the General Manager in other operations excellence tasks, as assigned.

Responsibilities:

  • Manage and maintain a high-performing team to deliver exceptional guest service and product quality.
  • Develop and implement strategies to drive sales growth, improve operational efficiency, and enhance the overall guest experience.
  • Collaborate with the General Manager to establish and achieve business objectives, including sales targets, customer satisfaction, and employee engagement.
  • Conduct regular performance evaluations, provide coaching and development opportunities, and address performance issues in a fair and consistent manner.
  • Ensure compliance with company policies, procedures, and regulatory requirements, including health and safety standards.
  • Monitor and analyze sales data, customer feedback, and operational metrics to identify areas for improvement and implement changes to drive business results.
  • Develop and maintain strong relationships with guests, team members, and vendors to promote a positive and inclusive work environment.
  • Stay up-to-date with industry trends, best practices, and company initiatives to continuously improve skills and knowledge.

Requirements:

  • 2-4 years of operations management experience in the QSR, Fast-Casual, Casual Dining, or Retail environment.
  • Proven skills in employee and guest satisfaction, financial performance, and team leadership.
  • High School diploma or equivalent.
  • Basic computer literacy and data analytics knowledge.
  • Demonstrated track record in manager selection, coaching, and development.
  • Good oral/written communication skills with exceptional team-building experience.
  • Positive and energetic self-starter, with a passion for leadership.

Benefits:

  • Health, Dental, and Vision Insurance.
  • 401K with matching.
  • Company Paid Life Insurance.
  • STD & LTD Insurance.
  • Vacation and Sick Time.
  • Flexible Work Schedule.

Additional Perks:

  • Employee meal discount.
  • Tuition Discount.
  • Exclusive Team Member Discounts – travel, entertainment, and more.
  • Have your birthday off.
  • Referral Program.
  • An opportunity for development, both professionally and personally.