Opportunity Youth Case Manager

3 months ago

Jamaica, United States Commonpoint Queens Full time $50,000 - $55,000
Full Time -Case Manager for Opportunity Youth, Advance and Earn
This position is in person and located at the Commonpoint Youth Opportunity Hub in Jamaica Queens
Department Overview: The Opportunity Youth Programs at Commonpoint provide services to out of school and out of work youth, ages 17-24. Opportunity Youth Programs include GED classes, Vocational Training Classes, Internship, and Employment Assistance. We serve youth who have dropped out of high school, are pregnant or parenting, receiving foster care services, are engaged with the juvenile justice system, experiencing homelessness, had an IEP in high school, reside in high poverty areas, or who are unemployed.
Program Overview: The goal of the Opportunity Youth Programs at Commonpoint is to provide a stabilizing force for opportunity youth through a continuum of services including literacy and math instruction, HSE test preparation, work readiness training, college and career exploration, paid work experience, advanced occupational training and industry credential attainment. The programs support opportunity youth at any educational level, providing on-ramps at various levels through three program components, each supported by case management and wrap-around services. 
DUTIES AND RESPONSIBILITIES: The Case Manager will: 
  • Utilize a trauma informed approach to working with opportunity youth in all aspects
  • Manage a caseload of 30-35 participants for the Opportunity Youth programs 
  • Conduct intake assessments and assist with eligibility documentation collection 
  • Complete all required paperwork and documentation related to participants enrollment and completion of program 
  • Partner with fellow case managers to provide workshops, retention engagement activities, and cohort celebrations
  • Provide participants with individual and group mental health support 
  • Monitor participant program performance and attendance (i.e., employment upgrades, work-readiness, training, advanced training, work site visits) 
  • Provide detailed case notes and data entry on participants 
  • Assist in the development and implementation of Individual Services Strategy for each participant 
  • Identify and coordinate supportive services for participants, including referrals to community-based programs to remove barriers from participation and/or achieving success in the program. 
  • Provide crisis intervention when necessary, appropriate referrals, and home visits when needed. 
  • Maintain effective communication and rapport with participants, staff, and support systems. 
  • Conduct care coordination with the outside treatment providers/referrals with the goal of improving participants well-being and progress 
  • Collaborate with support staff to address the individual needs of the participants. 
  • Case manager will facilitate wraparound services for students on all aspects of the program under Opportunity Youth. 
  • Work support and or scope of the job may change to meet programmatic, funder and agency needs 

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:
  • Bachelor’s degree in Human Services, Psychology or related field required. 
  • 3+ years of case management experience with opportunity youth 
  • Trained in trauma informed care, crisis intervention and de-escalation, and familiar with the common barriers of opportunity youth
  • Demonstrated ability in youth development and cultural competency through familiarity in working with people from a very diverse number of backgrounds 
  • Proven experience with participant navigator services including but not limited to public assistance, healthcare, financial, legal and social support. 
  • Experienced working with MS Office, primarily Excel, Word and PP, knowledgeable in Google applications, primarily in Sheets, Docs, and Slides. Proficient in Computer navigation as well as PDF.
  • Bilingual or multilingual is highly preferred, preferably in Spanish, Haitian Creole, or Bengali. 

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS:  Ability to travel to multiple service sites within the agency as needed.  May be asked to work an occasional weekend day or evening.
  • Schedule: Monday-Friday 9am-5pm, in person 
  • Location: 82-17 Parsons Blvd. Jamaica NY 11432
  • Salary: $50,000 (BA/BS) - $55,000 (MA, MSW and/or advanced experience)

  • To Apply:  Send resume and cover letter to Kelly McArdle- kmcardle@commonpoint.org

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