Patient Care Advocate

4 weeks ago

Stamford, United States Mindful Care Full time $20 - $24
The CompanyAt Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve. Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.We are seeking a dedicated Patient Care Advocate to join our team in Stamford, where you'll work collaboratively with clinical staff to ensure a comprehensive and compassionate approach to patient care.

Our Patient Care Advocates:
  • Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
  • Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
  • Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and facilitating GeneSight testing.
  • Secure prior authorizations from insurance companies for medications and services.
  • Connect patients to the appropriate departments for their inquiries, anticipating the need for emergency interventions when necessary.
  • Provide referral information to patients upon discharge from Mindful Care.
  • Perform administrative duties and other tasks as assigned by management.
  • Serve as a liaison between Mindful Care Patient Experience Representatives, Patient Operations, and psychiatric providers. 

Qualifications:
  • Required: 3+ years of experience in administrative functions or case management.
  • Preferred: Possession of BLS or CPR/First Aid certification.
  • Preferred: Experience with Transcranial Magnetic Stimulation (TMS) administration.
  • Required: Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
  • Required: Associate degree required; bachelor’s degree preferred (experience may substitute for a bachelor’s degree).
  • Required: Excellent verbal and written communication skills.
  • Required: Reliable transportation and home internet access.
Position & Schedule:
  • Type: Regular Full-time, Non-exempt.
  • Hours: Monday-Thursday, 8:00am-6:00pm.
  • Location Type: 100% in office.
  • Base Salary: $20.00 per hour.
Why Mindful Care:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Emphasis on team well-being and support for a diverse and inclusive workplace.
  • Company-sponsored events and activities to foster team cohesion and engagement.

Join Mindful Care and be part of a team that values collaboration, patient-centered care, and continuous improvement. Apply today to make a meaningful impact in the lives of our patients and community.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

About Mindful Care:

Our mission is to redefine the delivery of mental health services, making immediate support not just a possibility but a new standard. At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the patient experience. Our staff of talent varies across many professional and experiential domains, and we are always looking to expand on our services and those who provide them. Apply to become a valued and integral part of this innovative model of care at Mindful Care today

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