Patient Care Advocate
2 months ago
Our Patient Care Advocates:
- Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
- Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
- Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and facilitating GeneSight testing.
- Secure prior authorizations from insurance companies for medications and services.
- Connect patients to the appropriate departments for their inquiries, anticipating the need for emergency interventions when necessary.
- Provide referral information to patients upon discharge from Mindful Care.
- Perform administrative duties and other tasks as assigned by management.
- Serve as a liaison between Mindful Care Patient Experience Representatives, Patient Operations, and psychiatric providers.
Qualifications:
- Required: 3+ years of experience in administrative functions or case management.
- Preferred: Possession of BLS or CPR/First Aid certification.
- Preferred: Experience with Transcranial Magnetic Stimulation (TMS) administration.
- Required: Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
- Required: Associate degree required; bachelor’s degree preferred (experience may substitute for a bachelor’s degree).
- Required: Excellent verbal and written communication skills.
- Required: Reliable transportation and home internet access.
- Type: Regular Full-time, Non-exempt.
- Hours: Monday-Thursday, 8:00am-6:00pm.
- Location Type: 100% in office.
- Base Salary: $20.00 per hour.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Emphasis on team well-being and support for a diverse and inclusive workplace.
- Company-sponsored events and activities to foster team cohesion and engagement.
Join Mindful Care and be part of a team that values collaboration, patient-centered care, and continuous improvement. Apply today to make a meaningful impact in the lives of our patients and community.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
About Mindful Care:
Our mission is to redefine the delivery of mental health services, making immediate support not just a possibility but a new standard. At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the patient experience. Our staff of talent varies across many professional and experiential domains, and we are always looking to expand on our services and those who provide them. Apply to become a valued and integral part of this innovative model of care at Mindful Care today
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