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Practice Manager

2 months ago

Lewisville, United States Real Hope Real Help Psychology and ABA Center Full time $78,000 - $115,000
Job Description - Multi-disciplinary Mental Health Practice in North DFW

OVERVIEW:

The Practice Manager for Behavioral Health under the direction of the Practice Owner, is responsible for operational performance and support of the practice’s organization and management, financial health and oversight of clinical staff. The Practice Manager coordinates client service activities, maintains decision-making with financial impact on the organization and establishes positive patient service relationships. Management of personnel, H.R. functions, risk management, compliance with applicable laws for healthcare, establishing and maintaining financial metrics to increase overall productivity and revue streams, as well as marketing and information management are vital functions for this position. Business planning and strategic implementation with outcome measures are also required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Provides leadership and expertise to foster improvement in productivity, performance, and morale for employees and contractors.
  • Identifies and drives process and system improvements to improve efficiency and/or patient experience.
  • Works proactively to anticipate and manage day to day operational challenges promoting strongly positive client relationships and employee satisfaction.
  • Resolves functional and administrative issues/problems related to contracts under purview of responsibility. Includes providing insight on client specific needs which may include recruiting, maintaining providers, and assisting with maintaining community relations with referral sources.
  • Work in collaboration with the Practice Owner to manage behavioral health services to achieve the goals and expectations established by the practice.
  • Oversee all aspects of daily clinical and business operations of the practice; ensure practice policies and procedures are implemented and objectives are met.
  • Marketing and information management.
  • Manages projects and programs including strategic implementation plans, evaluation mechanisms, staffing plans, timelines, payroll, and budgets.
  • Assist in the preparation of quality metrics to influence decision-making and drive performance.
  • Collaborates with practice owner to design and implement operational plans for practice.
  • Serves as liaison linking referral sources, stakeholders, onsite staff, and practice departments to facilitate communication and provide continuous support while being the go-to point of contact.
  • Provides oversight and guidance and serves as an escalation point for the practice in conjunction with the Practice Owner.
  • Manages interviewing, hiring, provider performance evaluations, and orientation of new staff at practice. Ensures staff completes all aspects of the new hire orientation, online trainings, in-person training sessions and meetings as required.
  • Works with Practice Owner, chief biller, and clinicians to ensure clinicians bill in real time and assists/escalates issues related to billing and revue. 
  • Maintain on-call schedule and ensure business continuity including backfilling for unplanned absences and finding coverage for absent employees.
  • Performs special projects and other duties as assigned by Practice Owner as needed.
  • Provides administrative support for minutes/agendas for team meetings.
  • Address patient complaints or concerns and resolve effectively.

Job RequirementsQUALIFICATIONS / EXPERIENCE:
  • Minimum three (3) years’ experience in a medical management in a hospital/clinical setting.
  • Bachelor’s Degree required, Masters preferred, in Business Administration, Healthcare, Organizational Management, or other relevant field of study or equivalent professional experience.
  • Three (3) to Six (6) – years of experience in healthcare management, project management, and/or consulting leadership roles with significant Healthcare industry experience.

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Exceptional strategic planning, influencing, and communication skills (verbal, written, presentation and negotiation)
  • Highly organized, with demonstrated track record in a program management office environment.
  • Extraordinary initiative and problem-solving dexterity.
  • High change agility, strong change management skills and stakeholder management skills.
  • Leadership, teamwork, and the ability to develop others.
  • Excellent computer skills and proficiency in Microsoft Office (Excel, Word, PowerPoint, and Visio)
  • Patience and ability to excel under pressure, handling multiple requests often with tight deadlines in real time accurately.
  • Resourcefulness, ingenuity, strong decision making and problem-solving skills.
  • Ability to handle stress and conflicts effectively.
  • High degree of interpersonal skills to determine needs, provide information, instruct, and provide emotional support.
  • Ability to function in a team-based environment.
  • Ability to maintain strict confidentiality.
  • Ability to be flexible.
  • Ability and willingness to travel as needed to meet practice needs.
  • Work with practice accountant, chief biller, and practice owner to ensure practice's financial goals are being met.

Benefits:
  • CEU Reimbursement
  • Paid Holidays
  • Stipend for health expenses
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Paid time off