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Sales Operations Support Specialist

2 months ago


Waukesha, United States Peak Technologies Full time
Location: N7W22081 Johnson Drive, Waukesha, WI 53186.
Full/Part Time: Full-time hourly.
Benefit Eligibility: Full company benefits effective 1st of the month following first day of work.

JOB SUMMARY & SCOPE
  • Work closely and collaboratively with assigned sales associates.
  • Create, process, and monitor sales orders and quotes utilizing NetSuite. 
  • Provide support to help drive business development and pipeline activities as we accelerate our growth. 
  • Positive, energetic self-starter and proactive problem solver, with exceptional communication skills, and meticulous attention to details. 
  • Team player capable of cultivating productive working relationships across the organization.
  • Exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. 
  • Thrive within an entrepreneurial environment that is mission-driven and results-driven.

KEY ACCOUNTABILITIES
  • Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
  • Provide responsive customer service while administrating sales support. Be a problem solver.  Provide recommendations and options to help solve problems.  
  • Execute based on established processes.
  • Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team.
  • Demonstrate active listening skills.  Be curious and willing to ask questions to dive deeper into the needs of the customer.  
  • Be hypersensitive to the details when composing, processing, and proofing information and data.
  • Self-motivation, and the ability to manage through ambiguity while also asking questions for understanding.  
  • Manage multiple projects and customers and interruptions with ease.
  • A strong and proven work ethic, high energy, and outstanding organizational skills.
  • Analytic ability to gather and summarize data.
  • Display a strong sense of emotional intelligence.  Be able to relate and communicate effectively with an array of personalities and cultures.
  • Demonstrate quantitative analysis and critical thinking skills.
  • Work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.

EDUCATION + EXPERIENCE + KEY TRAITS
  • Degree in business or related field.  Experience in lieu of degree will be considered.
  • Previous office admin experience helpful.
  • Time management and ability to meet deadlines.
  • Strong organizational skills and ability to multitask.  
  • Problem-solving and decision making
  • Proactivity and self-direction.
  • Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.

LANGUAGE SKILLS
  • Primary language used in daily operations is English. 
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external.
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION
  • This role does not include supervisory responsibilities.

DECISION MAKING + REASONING
  • Able to take accountability and responsibility for projects and initiatives assigned.

WORKING RELATIONSHIPS
  • Sales Operations Support Manager
  • Assigned Sales Team


About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.