Veterinary Support Specialist

5 days ago

Waukesha, Wisconsin, United States Patterson Full time
About the Role

Patterson is seeking a highly skilled Veterinary Support Specialist to join our team. As a key member of our support team, you will provide technical assistance to veterinary office staff and internal customers for a variety of equipment, including ventilators, monitors, anesthesia machines, and more.

Responsibilities
  • Provide troubleshooting assistance to veterinary office staff and internal customers via phone, email, and chat.
  • Work directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations, and replacement items.
  • Support sales agents with product recommendations, competitive analysis, and client education.
  • Assist Service Technicians with parts identification and troubleshooting.
  • Provide in-service and demo training to customers on monitoring and anesthesia equipment.
  • Assist with installation questions and difficulties.
  • Support training and CE events as needed.
  • Provide support tools and training to new Service Technicians on monitoring and anesthesia.
  • Attend Regional or National Sales meetings as requested.
Clerical Duties
  • Issue Work Order (RMA) numbers for customer repairs at Patterson Veterinary NRC.
  • Invoice Work Orders when repairs are completed.
  • Enter orders as needed for internal and external sources.
  • Issue credits as needed, including adjusting inventory and quarantining vaporizers until credit is processed.
  • Run Outstanding Customer Returns report from vaporizer database and track vaporizer returns to ensure timely receipt.
  • Enter orders, forecast, record keeping, and daily ship log for strategic accounts.
Requirements
  • High School Graduate or Equivalent required.
  • Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required.
  • Outstanding problem-solving skills.
  • Outstanding troubleshooting skills.
  • Courteous and professional phone manner.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work and contribute to a team environment.
  • Excellent communication skills, both oral and written.
  • Strong user knowledge of MS Office Suite.
  • Prior experience in anesthesia and monitoring preferred.
  • Occasional travel as needed.
  • Strong organizational skills and focus on being dependable, reliable, and punctual.
What's In It For You
  • We offer competitive benefits, unique incentive programs, and rewards for our eligible employees.
  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
  • 401(k) Match Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.
EEO Statement

Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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