Scheduler/Dispatcher

2 months ago


Lawrenceville, United States Ricoh Full time $20
Support Representative II, Scheduler

**This position offers a $1000 Sign On Bonus for New Ricoh Team Members
Call Center or Dispatch background a Big PLUS

POSITION PROFILEWorks with sales, field service, inventory control and other functional areas to ensure timely and accurate delivery, pickup and relocation of equipment to customers. Uses advanced scheduling software to provide available windows to customers to satisfy their needs.

 Job Duties and Responsibilities:
  • Monitors open orders in assigned geographic area(s).
  • Calls or Emails customers to schedule deliveries, pickups and relocations.
  • Coordinates schedules with delivery supervisors and third party logistics partners.
  • Updates delivery notes to provide detailed information to drivers.
  • Adds Oracle orders to Descartes if the auto load process fails.
  • Coordinates activities with Senior Scheduler.
  • Manages hot orders.
  • Reschedules aborted transactions.
  • Manages cancelled order process.
  • Creates Manual orders in the delivery system when needed.
  • Updates issue log.
  • Monitors failed install call report and schedules service calls as appropriate.
  • Monitors and acts on other reports as needed (RMA Report, Staging Report)
  • Performs other duties as assigned.

QUALIFICATIONS: (Education, Experience, and Certifications)
  • High school diploma or equivalent education.
  • Minimum one year of customer service experience.
  • Ability to use advanced software tools
  • Proficiency in Microsoft Word, Excel.

 KNOWLEDGE, SKILLS AND ABILITIES:
  • Reading and math skills.
  • Customer First orientation.
  • Strong customer service and communication skills.
  • Problem solving skills.
  • Ability to work in a team environment.
  • Ability to interact professionally at all levels internally and externally.
  • Ability to follow all facility security and safety rules.

Working Conditions, MENTAL aND PHYSICAL DEMANDS
  • Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
  • Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction.
  • Prepare, provide and convey diversified information.
  • Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files, etc.)
  • Moderate dexterity.
  • Regular application of basic skills (calculator, keyboard, stapler)


About Ricoh:

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.


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