Dental Practice Administrative Manager

4 months ago

Placentia, United States Lollipop Pediatric Dentistry & Orthodontics Full time
Title: Dental Administrative Manager
Reports To: Regional Manager & CEO
The Dental Administrative Manager is responsible for overseeing the administrative functions of a dental practice. This role ensures smooth daily operations, coordinates patient scheduling, manages staff, and handles financial transactions. The ideal candidate will have excellent organizational skills, a keen attention to detail, and the ability to provide exceptional patient service. 
Become Part of a Successful Pediatric Dentistry and Orthodontic Team as a Practice Administrator. Seeking an exceptional team and goal-oriented leader for a full time Practice Administrator who is passionate about their career and patient care.
Key Responsibilities:
  • Administrative Management:
    • Oversee daily administrative operations, ensuring a smooth and efficient workflow.
    • Develop and implement office policies and procedures to enhance productivity and patient satisfaction.
    • Maintain accurate patient records and ensure compliance with privacy regulations (HIPAA).
  • Staff Supervision:
    • Manage and support administrative staff, training, and performance evaluations.
    • Coordinate staff schedules to ensure adequate coverage during business hours.
    • Address any staff issues or concerns promptly and professionally.
  • Patient Coordination:
    • Manage patient scheduling, ensuring optimal appointment slots and minimizing wait times.
    • Handle patient inquiries, concerns, and complaints in a courteous and efficient manner.
    • Ensure that all patient communications, including reminders and follow-ups, are timely and accurate
  • Production and KPI Goal Management:
    • Set and monitor production goals for the practice, ensuring targets are met or exceeded. 
    • Analyze production data to identify trends, opportunities for improvement, and areas needing attention.
    •  Implement strategies to increase patient retention, case acceptance, and overall practice revenue. 
    • Conduct regular team meetings to review performance metrics and align team efforts with practice goals.
  • Office Maintenance:
    • Ensure the dental office is clean, well-maintained, and fully stocked with necessary supplies.
    • Coordinate with vendors and service providers for office maintenance and repairs.
    • Ensure all equipment is properly maintained and functioning.
  • Compliance and Training:
    • Ensure the practice adheres to all relevant regulations and standards.
    • Conduct regular training sessions for staff on compliance, safety, and best practices.
    • Stay updated on industry trends and changes in dental practice regulations.

Qualifications:
  • Bachelor’s degree in healthcare administration, business administration, or a related field (preferred).
  • Minimum of 3-5 years of experience in a dental or healthcare administrative role.
  • Strong leadership and management skills.
  • Excellent organizational and multitasking abilities.
  • Exceptional communication and interpersonal skills.
  • Proficiency in dental practice management software is a plus.
  • Ability to handle sensitive and confidential information with discretion

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