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Assistant General Manager
2 months ago
Bonus Eligible
Responsible for supporting all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, while delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies, ensuring the brand service strategy and initiatives are met or exceeded. Builds relationships with key customers and is involved in the sales process.
Candidate ProfileEducation and Experience
- High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
- OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
Assisting the Operational and Financial Management of the Property
- Verifies that all brand standards are being maintained in each area of the property.
- Verifies that all team members meet or exceed all brand requirements.
- Manages the operation of all property departments.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Verifies that a viable key control program is in place.
- Maintains current licenses and permits as prescribed by local, state, and federal agencies.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Manages all finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll, and ordering procedures.
- Reviews financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Complies with all corporate accounting procedures.
- Performs required annual Quality audit with GM and RD.
Supporting the Management and Development of Departmental Teams
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example, demonstrating self-confidence, energy, and enthusiasm.
- Assists/teaches team managers scheduling against guest and hours/occupied room goals.
- Makes sure that staffing levels are appropriate to exceed guest expectations.
- Sets clear performance expectations with the General Manager.
- Assists team supervisors with constructive coaching and counseling.
- Solicits feedback for continuous improvement.
Managing the Guest Experience
- Extends professionalism and courtesy to guests at all times.
- Motivates and encourages staff to solve guest and employee-related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Takes proactive approaches when dealing with employee concerns.
- Verifies that property hiring practices comply with I-9, and EEO requirements, and strives for a culturally diverse work place.
The salary range for this position is $81,000 to $104,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.