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Insurance Account Manager

4 months ago

Jacksonville, United States Member Benefits Full time $45,000 - $55,000
Job Summary:
This position is responsible for providing support to sales team and responding to a high-volume of service inquiries.

Duties/Responsibilities:
  • Assisting employer group and individual client inquiries, requests, and questions.
  • Processing new enrollments, changes, and terminations.
  • Processing of claims, waiver of premiums and retiree transfers.
  • Processing monthly invoices.
  • Collecting and applying payments.
  • Speak with clients on billing and policy questions.
  • Making premium adjustments according to the invoices.
  • Updating billing and enrollment system with enrollee changes and terminations.
  • Set-up clients and maintain them in the online systems.

Required Skills/Abilities: 
  • Highly relational and intuitive to client satisfaction level.
  • Clear and concise verbal and written communication skills.
  • Natural problem solving and troubleshooting skills.
  • Proactive and responsive.
  • Ability to manage client expectations.
  • Confident and demonstrates a strong attention to detail and accuracy.

Required Education and Experience:
  • Minimum of two years related experience or an equivalent combination of education, training, and experience.
  • Proficient computer skills and working knowledge of Microsoft Outlook, Word, Excel, and CRM.
  • Able to quickly learn new software programs.

What Member Benefits Offers You:
  • Competitive base pay including bonuses.
  • Free life insurance policy, long and short-term disability coverage.
  • Annual bonus variable, profit sharing and 401(k) plan.
  • Centrally located office off Gate Parkway, outside the St. Johns Town Center.
  • Multiple past awards including Best Place to Work in Florida and Fastest Growing Company.

Requirements prior to Employment:
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must pass a pre-employment drug screening.

Physical Requirements:
  • While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.
  • In addition, the employee is occasionally required to stand, walk, and reach with their arms and hands. •
  • Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Benefits:
  • 401(k).
  • 401(k) matching.
  • Dental insurance.
  • Disability insurance.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

Experience:
  • Insurance and account management: 2 years (Required).

Education:
  • High school or equivalent (Preferred).

Ability to commute/relocate:
  • Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Preferred).
  • Monday - Friday in office.

Note: This describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Member Benefits is an Equal Opportunity Employer.

About Member Benefits:

Member Benefits is a full-service insurance and financial services organization specializing in third-party administration of professional affinity group and association member benefit programs. We’ve been providing customized insurance products and employee benefit plans to our clients’ individual members and small employers for more than 40 years.