Field Service Technician
1 month ago
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Perform PC networking & software configuration
- Perform calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
- Assist and cooperate with Scheduling Analyst and Service Support Team as necessary.
- Is proactive in promoting and selling service and products. Submit sales leads at a level commensurate with experience.
- Resolve first-line customer concerns and helps resolve invoicing issues when applicable.
- Ensure compliance with all company and customer safety and quality policies and procedures.
- Work to ensure customer uptime requirements are met and that all work assignments are completed on time.
- Accurately complete and submit all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
- Maintain a close professional relationship with external/internal customers, sales, technicians and leaders.
- Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
- Comply with the Company Fleet policy.
- Accurately submit Weights & Measures paperwork to state/county in a timely manner.
- On-call rotation is required to support Mettler Toledo customer base.
- All other duties as assigned.
- A valid driver's license.
- Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
- Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
- Customer facing or field service experience preferred. Commercial experience desired.
- Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
- 1 - 3 years electro /mechanical repair or weighing industry experience.
- The ability to obtain and maintain a valid Weights & Measure license for assigned service area. * Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
- The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
- The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
- Residence within the service territory.
- The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
- Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
- Willingness to wear special protective equipment and clothing when required.
You may be working at a customer location that requires up-to-date vaccinations and/or testing. If that's the case, you will be require to provide proof.
This position is considered safety sensitive and is subject to drug testing permitted by law.Our Offer to You
- A company car with paid insurance for your work use.
- All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- High earning potential with a proven track record of success and promotional growth opportunities
- A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
About Mettler-Toledo:
A Passion for Precision Working at METTLER TOLEDO means making a significant positive impact through innovation.Our instruments are detecting, measuring, and weighing everything from nectar in an ant to asteroids from space. From the infinitely small to the largest of vehicles or airplanes, we are the leaders across our categories. We believe that everyone can make a difference. By joining our team, you can make a major contribution to our Company’s global progress and success. Together, we will lead with exceptional innovative solutions and services for our customers. If you are passionate about precision, accuracy, and quality, come on board and join our One Team
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