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IT Support Technician I
3 months ago
Join Vista Health as an IT Support Technician, providing exceptional IT services and support to our clients. This hands-on role involves direct client interaction and requires rotation of being on call for the department occasional after-hours and weekend work.
Responsibilities:
- Respond promptly to IT support requests and alerts, ensuring swift and effective resolution.
- Provide end-to-end desktop and application support, including installation, configuration, and troubleshooting.
- Maintain clear and consistent communication with clients regarding their issues and requests.
- Document all support activities accurately in our support system.
- Perform desktop deployments and ensure proper setup and configuration.
- Manage Active Directory tasks, such as user account creation and permission management.
- Administer Microsoft Suite.
- Assist in maintaining hosting environments and managing network infrastructure.
- Utilize remote desktop support tools to troubleshoot and resolve client issues.
- Escalate complex issues to Manger of IT when necessary.
- Perform onsite support at various client locations, involving equipment setup and troubleshooting.
- Adhere to security and confidentiality standards, including HIPAA, FERPA, PCI, and NIST.
Requirements:
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2-3 years of relevant experience in IT support.
- Ability to lift to 45 lbs.
- Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar credentials are highly desirable.
