IT Support Technician I

3 weeks ago


Waukegan, United States AHS Vista LLC Full time

Join Vista Health as an IT Support Technician, providing exceptional IT services and support to our clients. This hands-on role involves direct client interaction and requires rotation of being on call for the department occasional after-hours and weekend work.

Responsibilities:

  • Respond promptly to IT support requests and alerts, ensuring swift and effective resolution.
  • Provide end-to-end desktop and application support, including installation, configuration, and troubleshooting.
  • Maintain clear and consistent communication with clients regarding their issues and requests.
  • Document all support activities accurately in our support system.
  • Perform desktop deployments and ensure proper setup and configuration.
  • Manage Active Directory tasks, such as user account creation and permission management.
  • Administer Microsoft Suite.
  • Assist in maintaining hosting environments and managing network infrastructure.
  • Utilize remote desktop support tools to troubleshoot and resolve client issues.
  • Escalate complex issues to Manger of IT when necessary.
  • Perform onsite support at various client locations, involving equipment setup and troubleshooting.
  • Adhere to security and confidentiality standards, including HIPAA, FERPA, PCI, and NIST.

Requirements:

  • Associate or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
  • Minimum of 2-3 years of relevant experience in IT support.
  • Ability to lift to 45 lbs.
  • Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar credentials are highly desirable.


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