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Director of Venue Operations

4 months ago

Durham, United States Durham Convention Center Full time
APPLY ONLINE: To apply for this position, please click on this link to be redirected to Oak View Group’s career website.

In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the Convention Center including but not limited to maintenance, repair, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety, IT and AV partner interface and capital projects. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.
Responsibilities:
  • Oversees overall daily operation and maintenance of the facility and all systems.  This includes HVAC, IT, AV, electrical, plumbing, commercial kitchen equipment fire protection, life safety, workplace safety, communications, pest control, custodial services, etc.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Participate in the development and administration of the facility’s operations and capital budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
  • Oversees the advancing and communicating of event information to the appropriate departments and staff.
  • Plan, direct, coordinate, and review the work plan for facility maintenance and operations; meet with staff to identity and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
  • Oversees the operation of event set-up and tear-down, i.e. stage risers, dance floor, pipe and drape, chairs, signs, banquet functions, etc.
  • Direct and monitor the work of contractors, engineers, and architects on building projects, maintenance and services.
  • Acts as liaison with City and County Services for numerous facility related functions including and not limited to City Codes, Building Safety, Police and Fire, Parking, Health Department, Licenses, Permits, Inspections, and warranties.
  • Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Order supplies and materials for Operations programs within budget guidelines; receive and maintain supplies.
  • Verify the processing of employee time sheets and accounts for labor, material and utility costs by event and cost category.
  • Develop and maintain Capital Improvement Project reports and recommendations for the facility.
  • Attend internal meetings representing the operations department and represent the facility at external meetings as deemed necessary.
  • Develop and implements standard operating procedures for each area of responsibility, including an effective preventive maintenance program.
  • Organize and execute training and safety programs for all staff.
  • Prepare and present staff reports and other related correspondence.
  • Keep cost records of work performed and make cost estimates as requested.
  • Responsible for Health & Safety compliance.
  • Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.
  • Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, Annual Facility Report, Fire Code Rules & Regulations, etc.) for each area of responsibility, including an effective preventative maintenance program.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
  • Establish and maintain effective working relationships with staff, contractors, facility stakeholders and facility users.
  • All other duties as assigned by the General Manager.

Qualifications:
  • B.S. or B.A. degree from an accredited college/university.
  • 7+ years’ experience in facility operations management.
  • Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations.
  • Experience in a public facility highly preferred.
  • Experience with operational characteristics, services and activities of a public facility maintenance programs including building construction, mechanical equipment repair, and grounds maintenance.
  • Knowledge of principles and practices of budget preparation and control.
  • Knowledge of OSHA requirements.
  • Basic Knowledge of boilers, chillers, refrigeration and ice making
  • Basic Knowledge of Fire Alarm / Fire Protection systems
  • Knowledge of basis IT functions with ability to interface knowledgeably with contractors, staff and clients for the provisions of IT services including but not limited to internet services, Wi-Fi, local network, computer equipment procurement and set-up.
  • Knowledge of Event presentation and event production needs
  • Knowledge of pertinent Federal, State, and local laws, codes, and regulations.
  • Knowledge and experience of facility operations including drayage, decorators, maintenance, housekeeping, trades, audio-visual, IT, electrical, equipment, etc.
  • Advanced computer proficiency and Microsoft products knowledge, to include: Excel, Word and Outlook.
  • Must be constantly aware of changing events, such as staff or supply shortages.
  • Working knowledge of equipment safety.
  • Ability to supervise the work of others.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
  • Ability to speak, read and write in English
  • Ability to work well in a team-oriented, fast-paced, event-driven environment
  • Ability to work a variable schedule: evenings, weekends and holidays as required.
  • Excellent customer service skills.

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations.  Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Position also requires frequent use of interpersonal skills with staff including following verbal, written or a diagram of instructions. Employee must be able to recognize and resolve conflicts in being able to openly communicate clearly and concisely with all staff. This position requires employee to frequently work both independently and as part of a team for variety of tasks.  Must be able to communicate clearly and concisely in the English language.
Physical demands:While performing duties of this job, the employee frequently lifts and moves facility equipment, supplies and/or tools. Employee must be able to stand or walk for extended periods of time; must be able to make fast, simple, repeated movements of hands, fingers and wrists. Employee will constantly move about inside various areas of the facility before/during/after events; position will require employee to sometimes bend, stoop, or crouch in order to perform this job; Employee must have the ability to bend, stretch, twist or reach out with the body, arms or legs. Employee will constantly communicate via radio and in-person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or move up to 50 pounds. Employee may often work 40 hours or more per week.
Work environment:The duties of this position are performed primarily indoors. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days when equipment is in operation.
Strengthened by our Differences. United to Make a Difference.At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

About Durham Convention Center:

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.