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Technical Project Manager

2 months ago

Madison, United States Beacon Technologies Remote Work Freelance Full time
100% Remote Project from any of the following approved states:  AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, TN, TX, VA, WA or WI

Beacon Technologies is looking for a Technical Project Manager with experience managing vendor teams for contract negotiations.  Our client is assessing their tool usage in the operations department and need someone to help gather information on customizations requested by the internal team to relay to vendors for enhancements and customizations. 

Overview:  Our client is seeking a Technical Project Manager (TPM) to oversee workforce tooling, focusing on optimizing our suite of essential tools through project management, organization, vendor management, and contract negotiations. This role involves collaborating closely with stakeholders to align tool functionalities with workforce needs and ensuring smooth operations across critical platforms. Key Responsibilities:  
  • Manage and prioritize feature adjustments and enhancements across multiple tools based on workforce requirements.
  • Conduct regular meetings with stakeholders to understand project objectives and define clear paths to implementation.
  • Lead negotiations with vendors to optimize pricing, licenses, and features during contract renewals.
  • Collaborate with IT Operations managers to assign and manage tickets efficiently across designated tools.
  • Maintain familiarity with core tools including Zendesk, Atlassian (Jira, Statuspage, Opsgenie, Trello), Slack, and Google, supporting the existing TPM in addressing ticket requests.
 Requirements:  
  • Proven experience in project management, preferably in a technical or IT environment.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
  • Experience in vendor management and contract negotiations.
  • Familiarity with tools such as Zendesk, Atlassian suite, Slack, and Google, or a quick learner in this regard.
  • Excellent communication and stakeholder management skills.
 Duration and Support:  This role is expected to last 12+ months, aimed at optimizing tool workflows to allow existing TPM resources to focus on strategic initiatives and reduce ticket backlogs. The TPM will receive support from two IT Ops managers to streamline onboarding and ticket assignment processes.