Front Desk Coordinator

2 weeks ago

Dunwoody, United States Dermani MEDSPA Part time
Dermani MEDSPA® is a fast-growing medical spa in the Atlanta area. We are looking for front office coordinators for our Dunwoody location. We are looking for someone who is self-motivated, able to lead the team and grow with us Our offices are open Mon-Fri 9 am-7 pm and Saturdays 9 am-5 pm.  This position is about 15-20 hours a week.

Job Description:
  • Greeting and checking in clients and ensure all necessary forms are fill out.
  • Call on sales lead immediately and update daily and follow up on ones can not be reached. 
  • Check missed phone call after lunch or through out day and call back.
  • Check messages and reply from social media, email and chat
  • Check out clients accurately and process payments without error and add consumed as needed.
  • Review appointment books, look ahead and make notes, confirm, reschedule/booking appointments.
  • Review to make sure no appointment is booked in wrong order and /services can't be combined together.
  • Maximize appointment time by adjusting finish time as needed to open up for next appointment.
  • Explain and upsell membership to client.
  • Handle customer complaints/billing questions and escalate when necessary.
  • Follow and read through the cleaning/open/end procedures.
  • Read, understand and adhere to FD processes and protocol.
  • Restock retail inventory, organize all stocks, apply price sticker.
  • Carefully check for QTY or discrepancies when receiving purchase order, scan paperwork into system. 
  • Opening, sorting and scanning mails. 
  • Daily, weekly inventory cycle count.
  • Daily cleaning list of all common area such as restrooms, front desk area, hallway/kitchen/restroom floor, windows mirror, sofa, etc.
  • Cash handling.
  • Check for open invoices/fail membership daily to call to collect payment.
  • Other product as assigned.

Qualifications:
  • Experienced with customer service. 
  • Great multitasking and communication skills.
  • Detail oriented.
  • Reliable and dependable.
  • Has a strong work ethic is a must.

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