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Guest Service Ambassador

2 months ago

Dunwoody, Georgia, United States AC Atlanta Perimeter Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at AC Atlanta Perimeter. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide personalized service to every guest, responding to their requests with a sense of urgency and concern.
  • Manage the check-in/check-out process, ensuring a smooth and efficient experience for our guests.
  • Communicate effectively with guests, fellow employees, vendors, and other outside business representatives.
  • Perform a variety of clerical duties, including basic computer work, reception, and simple accounting tasks.
  • Meet/exceed our company goals and three metrics, including completing all required training, adhering to standard operating procedures, and performing other duties as requested by management.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic computer skills and knowledge of hotel systems, including PBX phone system, key card system, and PMS reservation systems.
  • Ability to lift and/or carry up to 25 pounds and perform other physical demands of the job.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a diverse team of professionals.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.