Manager, Digital Platform Engineering

1 week ago

chicago, United States HUB International Full time

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.


HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and more than 17,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.




Summary

In this Manager, Digital Platform Engineering role, you will be responsible for leading the teams focused on Cloud Engineering and Operations for HUB’s expanding portfolio of Digital products, ensuring the availability and performance of mission-critical infrastructure and applications hosted within a cloud environment.

This leader will oversee all Cloud Engineering and Operations, including application and database administration, monitoring and alerting, production scheduling, release management, incident management, change management, and communications for the cloud-based infrastructures supporting HUB’s digital properties.

The Manager, Digital Platform Engineering will be a natural leader with a strong talent for developing high-performing teams and a proven ability to plan, design, deploy, and maintain cloud infrastructure for strategic digital platforms, ensuring consistent performance and timely support. This leader consistently builds strong working relationships with business and technology partners, communicates effectively across all levels of the organization, welcomes challenges, and always drives for the best business outcome. This leader thrives in a matrixed and virtual environment and excels at leading and supporting teammates, internal stakeholders, contractors, and managed service partners.




Key Responsibilities:

  • Lead and manage the Digital Platform Engineering team, focused on maintaining the availability and performance of HUB’s mission-critical suite of applications that are hosted within a cloud environment,
  • Oversee the design, development, integration, availability, and performance of the company's digital platform engineering and operations frameworks, including policies, standards, guidelines, and tools. Ensure the frameworks promote consistency, repeatability, supportability, and scale, and enable the automation, orchestration, and monitoring of the products, applications, and supporting infrastructure throughout their lifecycle,
  • Understand the needs and challenges of the Business, Marketing, and Technical teams and devise solutions that advance their business and technical goals. Collaborate with product owners, design teams, technical leads, and other stakeholders to identify business, technical, and operational requirements. Review technical specifications from clients and vendors to confirm the adequacy, accuracy, and functionality of proposed solutions,
  • Ensure that the digital platforms align with the company's strategic goals and customer needs.
  • Practice continuous improvement in standards, processes, designs, and tooling,
  • Partner with development teams to ensure that solutions are designed with customer user experience, scale/performance, and operability in mind,
  • Work closely with security and compliance teams to ensure that digital platforms adhere to corporate policies, address vulnerabilities, and align with industry standards,
  • In concert with the DevOps manager, ensure operational practices provide a DevOps-enabled foundation that utilizes tools and processes to identify application issues rapidly and ensures ongoing production availability.




Qualifications and Experience:

  • At least 5 years’ experience leading and motivating others, demonstrating empathy, adaptability, and knowledge of personality types, with a desire to help teammates succeed.
  • Proficiency and propensity for servant leadership, facilitation, situational awareness, problem-solving, prioritization, conflict resolution, team empowerment, and transparency,
  • Bachelor’s Degree (4-year degree) in technology or equivalent work experience
  • A strong understanding of business and technology with an established track record for successfully planning, leading, delivering, and managing complex digital platforms and solutions of varied scope, size, and end-user impacts.
  • 5+ years of experience with Azure infrastructure and O365 services and technology,
  • 3+ years of experience with AWS infrastructure as a service,
  • 10+ Years of experience with programming languages (PowerShell, python, shell scripting),
  • Extensive experience with TCP/IP, DNS, CDN, HTTP, WAF, OAuth, SAML,
  • Google infrastructure as a service experience is a plus,
  • 5+ years of experience with cloud service, infrastructure orchestration, and automation tooling (Azure Runbooks, CloudFormation, Terraform, etc.)



JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

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