Vaco | Customer Service Representative

2 weeks ago

memphis, United States Vaco Full time
Vaco Memphis is looking to hire a Customer Service Representative / Account Manager for a company in the Collierville area. The ideal candidate will have experience communicating with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.
Duties include, but are not limited to:
  • Manage order process from the initial inquiry to the completed delivery of the product i.e. preparing quotes, entering orders, and coordinating shipments.
  • Working closely with customers, distribution personnel, etc. to ensure that all orders are delivered accurately and in a timely manner.
  • Maximize sales within the existing territory.
  • Ensure accounts are purchasing all possible products, including products from other divisions; this will entail coordinating with other divisions when needed.
  • Communicate with customers via telephone and email on a daily/weekly basis regarding quotes, orders, product availability, delivery times, and shipments, etc.
  • Acquire knowledge of all product lines in order to expand basket of offerings to current territory.
  • Expand current territory by adding new accounts and product line offerings.
  • Ensure existing and future customers understand full range of products and capabilities.
  • Coordinate with other entities and divisions to leverage the Company's full offering.
  • Understand customers' business, needs and requirements; secure customer profiles and organizational structure in order to build an account database for the territory.
  • Leverage relationships so as to secure access to parent companies, sister divisions, subcontractors, etc. in order to maximize full extent of customer potential including potential international opportunities.
  • Prepare and analyze reports to assess potential business opportunities.
  • Communicate directly with customer(s) / supplier(s) to organize shipments.
  • Resolve shipping, pricing and shortage discrepancies.
Minimum Qualifications / Attributes:
  • Bachelor's in Business/Accounting/Finance/Economics/Marketing or related field.
  • 3-5 years of customer service/inside sales experience.
  • Excellent written and verbal communication skills.
  • Must have excellent computer skills and working knowledge of Microsoft Office, Excel, Word, Outlook etc.
  • Excellent organizational skills and the ability to manage multiple projects simultaneously.
  • High attention to detail.

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