Administrative Assistant

2 weeks ago

Memphis, United States Vaco Full time
Vaco is looking to hire an Administrative Assistant that doubles as an Account Manager for a great company here in Memphis. This candidate will be the main point for client contact and assists with factoring day-to-day requests.

RESPONSIBILITIES
  • Serve as the main point of contact for clients answering incoming calls and emails from clients and customers
  • Develop a keen understanding of the company’s processes, procedures, and policies to properly access clients’ needs, requests, and issues
  • Provide a high level of service to communicate effectively with internal departments and management to ensure clear expectations regarding company processes and procedures
  • Conduct new client training to ensure proper training on the client portal and company products, services, and policies
  • Provide timely feedback to upper management regarding service failures and customer concerns
  • Perform other duties and special projects as assigned and directed
  • Adhere to company policies and procedures at all times

EXPERIENCE
  • Two or more years of experience in client management, factoring services, account management, or related field is preferred
  • Basic business software skills required, preferably with IBM Notes and Microsoft Office tools
  • Must be highly skilled at problem solving and dispute resolution
  • Excellent phone and communication skills
  • Must be detail-oriented, resourceful, and possess excellent time-management skills with ability to multitask on numerous projects in a fast-paced environment

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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