Banking Customer Service Rep
2 months ago
Responsibilities:
- Quickly and accurately answer customer inquiries in a professional and energetic fashion following the company defined Customer Experience Guide
- Deliver exceptional service to our customer by going out of the way to resolve their issues/concerns
- Provide first call resolution - respond to and resolve, during the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs by asking clarifying questions
- Identify and offer customers the products and services they need and want to succeed financially
- Help guide and educate customers about the fundamentals and benefits of products being serviced/offered
- Meet and/or exceed established team goals for quality and productivity
- Recognize and escalate issues (systematic, product, etc.) that negatively impact the customer experience through the appropriate channel(s)
- Associate or bachelor's degree
- Banking experience required
- Customer Support Center experience
- General banking industry business knowledge
- A plus - Bilingual in English and Spanish - ability to read, write and speak both languages without limitation or assistance
- 2+ year of customer service experience
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